Distressing Skin Reaction After Using Essence foundation

To whom it may concern, I am writing with great concern and disappointment regarding a severe skin reaction I experienced after using the Essence Stay all day 16hr Foundation. I have always trusted the Essence brand and have purchased many of your products over the years without any issues. I previously used the Essence Stay all day 16hr Foundation and genuinely loved it, which is why I felt confident purchasing it again in December. However, after using the foundation recently, my face immediately began itching and burning. Unfortunately, this happened on the day of an important interview, so I could not remove the makeup right away. When I returned home and removed it, I was devastated to see red spots covering my face. I used Dove soap to remove the makeup, a product I have safely used for many years. I took an antihistamine in the hope that the reaction would calm down, but instead my condition worsened. My face continued to burn and itch intensely, and the redness did not improve over the following days. I am now extremely worried and unsure about what is happening to my skin. This experience has been emotionally distressing and has affected my confidence deeply. I do not feel comfortable leaving my home in this condition, and it has been very upsetting to look in the mirror and see my skin like this. I trusted this product and never expected such a reaction. I kindly ask that this matter be taken seriously and investigated, and I would appreciate guidance on how this issue can be resolved. Thank you for taking the time to read my letter. I hope to hear from you soon.