At this point, I cannot even rate it 1 star

I was referred to this business by a friend who orders a lot of fragrance from this online company. I have placed an order (6916) on August 29th. By September 3rd, I have shared a follow up on the order as I have paid and had no communication on the order. On September 5th, I shared another follow up, still no communication received and I have received a note stating the product I have ordered is not immediately available and will take 4-8 weeks estimated according to terms and conditions. I decided to wait a little longer. On September 16th I received an email stating they are still waiting for the product and a list of available fragrances was shared so that I can select a replacement and I, once again, stated I will wait a little longer. On September 18th, I decided to reach out to check if some of the replacements were in stock so that I can replace the product which they do not have. A reponse was received providing a list of available fragrances. On September 23rd I have selected to replace the original product with one that is in stock. The message was received and read. Come September 26, no reponse received and I have reached out to follow up again. I was told that waybill details will be sent to me on September 27th. No waybill detail was received. I followed up on September 27th, and October 7th and STILL NO RESPONSE! To be clear here, I am not disgruntled by the fact that I have to wait for my product. I knew about the possible waiting period when I placed the order. I am, however confused as to why there has not been any responses to my gollow up. I know the messages are received and I know the whatsapp line is active as I can see the profile picture changing and messages being read. Please, I am begging you to send me my product, that I have paid for on August 29th. We are almost at 2 months now. The replacement selected on September 18th. It should have been sent then already.