CH
Christopher H
Active since Sep 2009
5
Reviews
0
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Reviews
5 reviews19 months ago
At this point, I cannot even rate it 1 star
I was referred to this business by a friend who orders a lot of fragrance from this online company. I have placed an order (6916) on August 29th. By September 3rd, I have shared a follow up on the order as I have paid and had no communication on the order. On September 5th, I shared another follow up, still no communication received and I have received a note stating the product I have ordered is not immediately available and will take 4-8 weeks estimated according to terms and conditions. I decided to wait a little longer. On September 16th I received an email stating they are still waiting for the product and a list of available fragrances was shared so that I can select a replacement and I, once again, stated I will wait a little longer. On September 18th, I decided to reach out to check if some of the replacements were in stock so that I can replace the product which they do not have. A reponse was received providing a list of available fragrances. On September 23rd I have selected to replace the original product with one that is in stock. The message was received and read. Come September 26, no reponse received and I have reached out to follow up again. I was told that waybill details will be sent to me on September 27th. No waybill detail was received. I followed up on September 27th, and October 7th and STILL NO RESPONSE! To be clear here, I am not disgruntled by the fact that I have to wait for my product. I knew about the possible waiting period when I placed the order. I am, however confused as to why there has not been any responses to my gollow up. I know the messages are received and I know the whatsapp line is active as I can see the profile picture changing and messages being read. Please, I am begging you to send me my product, that I have paid for on August 29th. We are almost at 2 months now. The replacement selected on September 18th. It should have been sent then already.
0 replies
72 months ago
CONTRACT FRAUD AND SHADY "NEW DEAL"
On December 12th 2017, I have signed a deal with Vodacom on a Macbook Air and a 5GB data promo bundle. The duration of the contract was 36 months. This means that the contract is due to expire in December 2020. When I opened my online profile today, the contract terms have changed to Upgrade due in DECEMBER 2020 and the end date of the contract is set to May 2021. WHERE DO THE EXTRA 6 MONTHS COME FROM?! Struggling to get hold of representatives, I have given up and contacted the Key West branch where I have received a reference number. I have explained the situation to the consultant (she was very helpful). The consultant then mentioned that the reason for the new dates on the contract was that there was a brief time where the contract was not paid. I agree to this as I was jobless at the time and I did let them know. She went on to explain that what they have done was to close the contract. I let the consultant know that I did pay the arrears and the contract just continued. The lady responded that when Vodacom received the arrears amount, they did not continue with the contract - THEY OPENED A NEW DEAL!!! So here is my question. How does Vodacom open a new deal without my consent? Where did I sign for the new deal? They did not even communicate this to me. This is unlawful, unethical and plain fraud! Here is my reference number: 1-34684273298592 Vodacom needs to get back to me before the end of the month. As it stands now, the contract is not enforceable by law and should be terminated with immediate effect! Vodacom, how do you just "sign" deals on behalf of your clients? Please prove to me where I have signed this "new deal" and prove to me what new product you offered me under this "new deal". The contract that I have was signed and dated on December 12 2017 for 36 months. This needs to be resolved NOW.
210 replies
113 months ago
Reckless Driving of Customer Vehicle
<p>I took the vehicle into the Renault Northcliff branch on Beyers Naude drive a few weeks ago for them to fix the left front door as the alignment was out. They have instructed me to rather return with the vehicle in January 2017 as it would need to go to a panelbeater for assessment and quote because they do not have the proper machinery to fix the problem.</p> <p> </p> <p>I returned with the vehicle yesterday - 16/01/2017 for them to take the vehicle to the panelbeater. I dropped off the vehicle at the branch at 7:05am were I waited for a lift to work.</p> <p> </p> <p>The vehicle was taken to the panelbeater, which is situated in Zandspruit, at 10:13am and arrived at the panelbeater at 10:31. In the 9.7km distance the car has travelled, the driver drove at a speed of 106km per hour. This was NOT on the highway but in town. Furthermore, the driver also took a detour of abour 10km with the road that was taken - why did the driver not go down Beyers Naude drive?</p> <p> </p> <p>The car left the panelbeater at 10:37 - which means that the car was at the panelbeater for the quote for 6 minutes. The car arrived back at the branch at 10:51. We received a call from the branch yesterday at about 2pm. They advised me that the quotation needs to be sent to head office for approval and that I should fetch the car, they would contact me as soon as approval was received.</p> <p> </p> <p>My question/ complaint is this:</p> <p> </p> <p>1) Who was the driver of the vehicle?</p> <p>2) Why was he driving so reckless with a vehicle that does not belong to him?</p> <p>3) Why was there a detour?</p> <p>4) Why were we not contacted to fetch the vehicle as soon as it came back to the branch?</p> <p>5) Why did it have to spend a whole day at the branch when it was only required to be present for 10 minutes?</p> <p>6) Should there be a traffic offence due to the driver's recklessness, who would be liable for it?</p> <p> </p> <p>I need answers to the questions above because I don't think they understand the implications of their actions. We pay for this car - a brand new car! It does not belong to the driver. Who gave him the right to drive so recklessly and irresponsibly with my vehicle?! What would happen if the vehicle got damaged?</p> <p> </p> <p>They need to realise that people have tracking units on their vehicles nowadays.</p>
0 replies
113 months ago
Best pre- sale and after sale service
<p>Elzabe Loubser at Renault Northcliff ensured that I was treated as a VIP from the start!</p> <p> </p> <p>Whe I decided that I wanted to buy a Clio 4, she immediately stood up to the challenge and managed to find me a Passion Red (which is a very rare color due to popularity) Clio 4 Dynamique. We even received a few freebies on the vehicle as a discount such as the panoramic roof, metallic paint and smash and grab windows. Due to circuimstances beyond Elzabe's control, the vehicle that I wanted could not be released due to a technical fault of some sort.</p> <p> </p> <p>This, however, did not stop Elzabe from performing in what she does best - Customer Service! She immediately phoned me and advised me of a course of action. Within 2 days, she had a different vehicle - a Clio 4, Passioin Red, Dynamique. This was exactly the same car as the previous one except that it did not have the panoramic roof. </p> <p> </p> <p>As both were the faceif models, I was more thank keen to accept the vehicle from her. Deal's done and all was happy. Elzabe still gave ust he discounts mentioned above.</p> <p> </p> <p>All was finalised on the 9th of December and I went in to fetch my new car. Elzabe went through a great deal of trouble to ensure a memorable experience. The car was covered under a sheet, a HUGE red ribbon on the bonnet and a personalised message infront of the car. She also included gifts such as a Renault Key Ring, non- slip mat, special car shampoo and a "survival"kit.</p> <p> </p> <p>Elzabe made it her mission to ensure that I know the basics of the vehicle, including the operation of the media entertainment system.</p> <p> </p> <p>Elzabe Loubser - you are an ambassador for Customer Service in South Africa! Thank you so much for all your hard work and effort to make buying the car as effortless as possible. Your work ethic, attitude and loving nature will make you grow beyond expectation.</p> <p> </p> <p>You were a star and you still are with your after sale service.</p> <p> </p> <p>Christopher Holmes</p>
0 replies
130 months ago
NO SETTLEMENT LETTER GIVEN AFTER DEBT REPAYMENT
I have repaid my DirectAxiz account which was handed over to VVM. I need the settlement letter to have my name cleared off ITC. They sent me an email with the last installment to the amount of R553. When I phoned them, the lady told me it was R600. I told her I had a letter stating the R553. She said it was ok and I will have to wait for my settlement letter for 31 days. 31 Days? It is just a letter stating that the account has been paid in full. Please help me obtain the settlement letter as I am afraid they will come with more stories. When I made the arrangement to repay the debt, they said they HAVE to do a debit order otherwise they WILL charge interest no matter when the payment was made. I let them load the debit order after which I had to do EFT anyway because they never let the debit order run through. PLEASE HELP. I think they are taking people for a ride to make a quick buck off interest.... or maybe even worse.
0 replies
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5 Star
1 (20%)
4 Star
0 (0%)
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2 Star
1 (20%)
1 Star
3 (60%)