Essences for LIfe- shocking service

I previously ordered from this Company with no problems within a day or two of payment i received a waybill. On their Website they state available stock is dispatched within 1-2 days from receipt of payment. The owner Marizane confirmed availability of Perfumes, i placed an Order she confirmed receipt of payment on 4th of April 2025, today is the 14th and i have not received a waybill even after i asked her numerous times for it and she promised she will send it to me. I placed another Order with her it was paid for on the 5th of April she said she received on the 8th of April 2025. yet again i asked her for my waybills as it is stock available not back ordered or semi available it was a sale she was running. today the 14th of April no waybill after she also promised last week the supplier is sending her the waybills on Friday. I demanded my money back as i am the one with egg on my face with my clients and she gave me a story of she does not have the money she paid it over to her supplier. i then told her i want my waybills i have asked her the whole weekend for my waybills including today and she is not responding. I was intend to a massive order with her. But with business like this I am sorry she will not get my order i cannot risk losing more money as i have now already lost just over R3000.00 with her. The excuse of blaming the Supplier is also not good enough for me. I know how a business works. My business is all about good service but now my service delivery has to take a knock due to untruthfulness. Not even a whatsapp to say there is a problem or delay. With my second order with her one perfume was just left out the box. When i queried she said she will send it again. The box i received was still securely closed and there was no space for any more perfumes so it was definitely not the Courier who took it.