Essences for Life
2.1|14 reviews
SM
Sifiso M
1 reviews | Active since Member
13 May 2025, 06:15
Extremely Poor Service – Order Not Fulfilled Since 27 March
Order Not Delivered Since 27 March – Poor Communication and No Resolution
I placed and paid for an order with Essences for Life on 27 March 2025. The website stated that the items were available. However, after weeks of waiting, I was told some items were on backorder - information that was not reflected at checkout.
Since then, I’ve tried to be understanding. I offered alternatives. I agreed to wait for new stock. And yet, as of today (13 May), I have received neither the products nor a refund.
What’s worse is the lack of proactive communication. I’ve had to follow up constantly to get any update, and even then, responses are vague and delayed. As a paying customer, this is incredibly disappointing.
At this point, I’ve been more than patient. This is not just a logistics issue - it’s a customer service failure. If the business cannot fulfil orders, they should process refunds without excuses.
I’m still waiting for: - A final, honest update - A clear delivery date OR - An immediate refund
Please resolve this matter urgently.
Order #7559 Sifiso Mbatha
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Sifiso M's updateReviewer Update
14 May 2025, 23:58Extremely Unprofessional and Sarcastic Response from Owner – Still No Delivery or Resolution
After posting my initial review about Essences for Life’s failure to deliver my order placed on 27 March 2025, I received an email from the owner, Marizane Van Wyk, that was both sarcastic and dismissive.
Despite communicating with me on WhatsApp for weeks, she chose to suddenly email me from a personal iCloud address, without any notice, knowing full well her messages could end up in spam. Then, instead of resolving the issue, she responded with this line:
“Since no reply from you and your wonderful review on Hello Peter, I have decided we will go per the terms and conditions you accepted at checkout…”
This is unacceptable. I am a paying customer who:
Rather than showing accountability, the owner has become defensive and unprofessional, blaming me for their errors and communication gaps.
I urge others to proceed with extreme caution when buying from this store.
Order #7559Sifiso Mbatha
After posting my initial review about Essences for Life’s failure to deliver my order placed on 27 March 2025, I received an email from the owner, Marizane Van Wyk, that was both sarcastic and dismissive.
Despite communicating with me on WhatsApp for weeks, she chose to suddenly email me from a personal iCloud address, without any notice, knowing full well her messages could end up in spam. Then, instead of resolving the issue, she responded with this line:
“Since no reply from you and your wonderful review on Hello Peter, I have decided we will go per the terms and conditions you accepted at checkout…”
This is unacceptable. I am a paying customer who:
- Ordered 10 perfumes listed as in stock on the website,
- Has been chasing updates for over a month,
- Offered alternative options when I was told some products were on backorder,
- Still has not received the products or a refund.
Rather than showing accountability, the owner has become defensive and unprofessional, blaming me for their errors and communication gaps.
I urge others to proceed with extreme caution when buying from this store.
Order #7559Sifiso Mbatha
SM
Sifiso M's update14 May 2025, 23:58
Reviewer Update
Extremely Unprofessional and Sarcastic Response from Owner – Still No Delivery or Resolution
After posting my initial review about Essences for Life’s failure to deliver my order placed on 27 March 2025, I received an email from the owner, Marizane Van Wyk, that was both sarcastic and dismissive.
Despite communicating with me on WhatsApp for weeks, she chose to suddenly email me from a personal iCloud address, without any notice, knowing full well her messages could end up in spam. Then, instead of resolving the issue, she responded with this line:
“Since no reply from you and your wonderful review on Hello Peter, I have decided we will go per the terms and conditions you accepted at checkout…”
This is unacceptable. I am a paying customer who:
Rather than showing accountability, the owner has become defensive and unprofessional, blaming me for their errors and communication gaps.
I urge others to proceed with extreme caution when buying from this store.
Order #7559Sifiso Mbatha
After posting my initial review about Essences for Life’s failure to deliver my order placed on 27 March 2025, I received an email from the owner, Marizane Van Wyk, that was both sarcastic and dismissive.
Despite communicating with me on WhatsApp for weeks, she chose to suddenly email me from a personal iCloud address, without any notice, knowing full well her messages could end up in spam. Then, instead of resolving the issue, she responded with this line:
“Since no reply from you and your wonderful review on Hello Peter, I have decided we will go per the terms and conditions you accepted at checkout…”
This is unacceptable. I am a paying customer who:
- Ordered 10 perfumes listed as in stock on the website,
- Has been chasing updates for over a month,
- Offered alternative options when I was told some products were on backorder,
- Still has not received the products or a refund.
Rather than showing accountability, the owner has become defensive and unprofessional, blaming me for their errors and communication gaps.
I urge others to proceed with extreme caution when buying from this store.
Order #7559Sifiso Mbatha