SM
Sifiso M
Active since Aug 2012
5
Reviews
0
Industries
Reviews
5 reviews7 months ago
I’d like to extend my sincere appreciation to Gomolemo Monama for the excellent service I received while requesting an insurance quote
I’d like to extend my sincere appreciation to Gomolemo Monama for the excellent service I received while requesting an insurance quote. Gomolemo was professional, attentive, and went the extra mile to make the process smooth and clear. Their friendly approach and efficiency really stood out, and I felt well-supported throughout. Thank you, Gomolemo, for delivering such a high standard of service — it truly makes a difference.
53 replies
11 months ago
Extremely Poor Service – Order Not Fulfilled Since 27 March
Order Not Delivered Since 27 March – Poor Communication and No Resolution I placed and paid for an order with Essences for Life on 27 March 2025. The website stated that the items were available. However, after weeks of waiting, I was told some items were on backorder - information that was not reflected at checkout. Since then, I’ve tried to be understanding. I offered alternatives. I agreed to wait for new stock. And yet, as of today (13 May), I have received neither the products nor a refund. What’s worse is the lack of proactive communication. I’ve had to follow up constantly to get any update, and even then, responses are vague and delayed. As a paying customer, this is incredibly disappointing. At this point, I’ve been more than patient. This is not just a logistics issue - it’s a customer service failure. If the business cannot fulfil orders, they should process refunds without excuses. I’m still waiting for: - A final, honest update - A clear delivery date OR - An immediate refund Please resolve this matter urgently. Order #7559 Sifiso Mbatha
58 replies
42 months ago
FNB INSURANCE IS STALLING ON MY INSURANCE CLAIM
Last week Thursday my wife and I were armed robbed... We reported the incident with FNB insurance we were told of the next steps... We spent the entire reliiving the awful traumatic experience explaining what took place that morning first with FNB, secondly with service providers and thirdly with the SAPS. After all that, I submitted CASE number as well as the ITC number. After all that effort, the next day (Friday) FNB asked for a 'proof of ownership' as well picture of the boxes of the stolen phones. I told them I don't have that information because we have had these phones for a while, also one was bought from Facebook Market we didn't have a box and another was gift from a friend also didn't have a box... I haven't heard from them since last week Friday despite the two follow up emais I have sent to them. To make this matter worse, I met with friend on Tuesday who's white and she told me her phone got stolen a few weeks ago and all she ever had to provide was an ITC and Case number... And has never heard of these ridiculous asks I am getting. Her claim was was resolved within 5 days. I have questions: 1. How can the same insurer have a different policy when it comes to race, am I being discriminated against? 2. Why was the 'proof of ownership' not required when I took the insurance? 3. Why are we not offered trauma counselling by the insurer. 4. Why should one run around after they have suffered a traumatic experience? 5
133 replies
67 months ago
Rude, insensitive and obnoxious agent
The past two days I have been dealing with a rude, insensitive and obnoxious forensic for my claim and his is Abongile Olote. The past two weeks my family has lost two members and besides these facts he still managed care less about my situation and condition as a client. I believe for a company that deals with people who have lost loved ones - care, sympathy as well empathy should be the qualities all your employees need to possess especially the client facing staff. Without dwelling much on the details of the call which I hope you can get it's recording from him.
0 replies
67 months ago
8 Days later Assupol has not paid for a death claim
On Tuesday the 13 October 2020, I submitted a claim with Assupol for the passing of our beloved grandfather... To this day we have not received a cent from this insurance - yesterday Assupol still debited my account for deceased grandfather and cousin. To add this whole drama I am being accused Assupol's forensic team of having no relations with my grandfather because he is from my wife's side of the family. When I took the policy, I was not asked these questions and they were happy to take my money are still taking my money besides their accusations.
53 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)