Essensa Shop Holding My Refund Since November – No Proper Assistance!

Title: Essensa Shop Holding My Refund Since November – No Proper Assistance!

I placed an order with Essensa Shop, but the parcel (8644) was never delivered. After following up multiple times, I was told a refund had been processed. However, the refund still shows as uncleared in my bank account, and despite weeks of emails, I have received no real help in resolving the issue.

It has now been over three months, and Essensa Shop has failed to provide the necessary payment details for my bank to trace the funds. Refunds involve two key parts: the MT103 (clearing instruction) and MT202COV (actual funds transfer). If only the MT103 was processed, my bank cannot credit the refund. If Essensa Shop is using ISO20022 transactions or SWIFT GPI, they need to provide the UETR (tracking number) so my bank can investigate.

I have explained this multiple times, yet Anne Curtis, the company’s representative, has completely failed to escalate the issue to their financial team. I have repeatedly asked for the proper payment tracking details, but they refuse to provide them, leaving me in limbo for months!

This is completely unacceptable. How can Essensa Shop hold onto my money for so long without resolving the issue? I demand immediate action—get your financial team involved and provide the correct transaction details so my bank can process the refund. I am beyond frustrated with this lack of professionalism!