IS
Ida S
Active since Jan 2021
17
Reviews
0
Industries
Reviews
17 reviews1 month ago
Still Not Cancelled – Endless Delays and Excuses
This is a follow-up to my previous complaint. Despite repeated written instructions to cancel my policy, Capital Legacy continues to delay the process. The cancellation has still not been finalised. Over an extended period, I have been passed between multiple departments, including servicing, client care and cancellations, with no resolution. Each interaction results in further delays, generic responses, or new requirements. I have now been told that a cancellation agent “attempted to contact me”, which is simply not accurate. I am retired and available. More importantly, my instruction to cancel has been given clearly in writing multiple times, which should be sufficient to proceed. It should not be this difficult to cancel a policy. The process appears unnecessarily complicated and drawn out, with ongoing delays and excuses rather than action. At this stage, it feels as though the intention is to prolong the process rather than to assist the client. I once again request that the cancellation be processed immediately and that confirmation be provided without further delay.
53 replies
2 months ago
No Response After 14 Emails – Ongoing Premium Escalation Dispute
I am extremely disappointed with the lack of response and service from Capital Legacy. On 19 January 2025 I contacted Capital Legacy regarding a recent premium increase. As a retired policyholder, I explained clearly that I cannot afford ongoing escalations and requested either removal of the annual increase or a restructuring of the policy to maintain affordability. Since then, I have sent 14 follow-up emails. Apart from automated acknowledgements stating “we will be in touch shortly”, I have received no substantive response. This matter relates to affordability and potential cancellation of a high-value life policy. It is unacceptable that a long-standing client cannot obtain a clear answer on available retention or restructuring options. I am not disputing inflation explanations. I am requesting practical assistance to keep the policy in force. Silence is not service. I now request urgent engagement from a senior servicing or retention manager to resolve this matter. If this is not addressed promptly, I will have no option but to consider formal escalation through the appropriate regulatory channels.
56 replies
3 months ago
UPS Lost My Parcel After Customs Clearance – 12 Emails, Multiple Calls, Zero Accountability
UPS has been the most frustrating courier experience I have ever dealt with. My parcel was shipped from the UK to Pomona, Kempton Park. Tracking shows it arrived in South Africa on 18 December 2025 and was officially marked “Shipment Cleared Customs” on 24 December 2025 at 08:33. From that moment onwards, it has effectively vanished. Since then: 12 emails sent – no meaningful response. Multiple phone calls made – no resolution. No delivery date provided. No proof of where my parcel physically is. On 5 January 2026 at 10:13, I phoned UPS again. The agent stated that they would confirm by end of day whether the parcel had left Germany and whether it had arrived at OR Tambo, and that they would launch a search and ensure the parcel would be physically scanned. This was logged as an official intervention on my side. Nothing happened. No feedback. No follow-up. No update. Tracking still claims the parcel is “on the way” — despite already being shown as cleared through South African customs weeks ago. That is not “on the way”. That is a parcel that has fallen into a black hole. This shipment contains paid goods. I have provided images of the parcel taken before pickup in the UK. I have done everything required from my side. UPS has done nothing except circulate canned responses and silence. This is not a delay — this is operational failure and complete lack of accountability. I am formally demanding: • A confirmed physical location of my parcel • Proof of scan and chain-of-custody • A delivery commitment date • Or a formal lost-parcel declaration and refund process Right now, UPS has my property, my money, and no answers. Unacceptable.
0 replies
4 months ago
Builders Warehouse online order refund still not processed (Order #2024307723)
Order #2024307723 (placed 26 Nov 2025). Total order value was R4,778.00, paid by debit card via the Builders app/online checkout. Builders split the order into two deliveries. Only part of the order was delivered (value R1,850.00). The remainder never arrived. After numerous calls and emails to follow up, I eventually cancelled the outstanding items because I had to buy them elsewhere. The refund for the balance (R4,778.00 minus R1,850.00 = R2,928.00) has still NOT been processed. Instead of fixing it, I’ve been forced into unnecessary admin: completing multiple forms, sending bank statements, and being asked for “proof of payment” , proof of residency, proof of identification, for an online card transaction (not an EFT). It’s an online card payment — your system should reconcile this without putting the burden on the customer. Builders must process the outstanding refund of R2,928.00 immediately and confirm the refund reference/confirmation in writing. This level of service is unacceptable. Their forms still request a cancelled cheque. Cheques were discontinued in South Africa’s national payment system with effect from 31 December 2020, meaning banks stopped issuing/accepting/collecting cheques after that date (so, in practical terms, from 1 January 2021 you couldn’t use or deposit cheques anymore).
265 replies
14 months ago
Aramex Delivery Failure & Poor Communication
I have been waiting for my Aramex delivery, but despite providing my Google Maps location, GPS coordinates, and WhatsApp live location, my parcel has not been delivered. The driver claims my phone is on voicemail, yet I received multiple other deliveries the same day without issues. Aramex support has not resolved this issue, and I am still waiting for my parcel. This level of service is unacceptable. PIC022468806932
0 replies
14 months ago
Essensa Shop Holding My Refund Since November – No Proper Assistance!
Title: Essensa Shop Holding My Refund Since November – No Proper Assistance! I placed an order with Essensa Shop, but the parcel (8644) was never delivered. After following up multiple times, I was told a refund had been processed. However, the refund still shows as uncleared in my bank account, and despite weeks of emails, I have received no real help in resolving the issue. It has now been over three months, and Essensa Shop has failed to provide the necessary payment details for my bank to trace the funds. Refunds involve two key parts: the MT103 (clearing instruction) and MT202COV (actual funds transfer). If only the MT103 was processed, my bank cannot credit the refund. If Essensa Shop is using ISO20022 transactions or SWIFT GPI, they need to provide the UETR (tracking number) so my bank can investigate. I have explained this multiple times, yet Anne Curtis, the company’s representative, has completely failed to escalate the issue to their financial team. I have repeatedly asked for the proper payment tracking details, but they refuse to provide them, leaving me in limbo for months! This is completely unacceptable. How can Essensa Shop hold onto my money for so long without resolving the issue? I demand immediate action—get your financial team involved and provide the correct transaction details so my bank can process the refund. I am beyond frustrated with this lack of professionalism!
0 replies
18 months ago
3 weeks without a response
I’ve requested changes to be made to my policy. 3 weeks later with follow ups and the issue still not resolved.
53 replies
26 months ago
Supersonic incompetence, claims after 4 years
I’ve cancelled my Supersonic account on 18 November 2020. An immediate payment was made to settle the account. It took about a month for them to release the line. Supersonic claimed the account was not settled and handed the account to the Nimble Group for collection. All evidence was provided to them but now they rep****: ‘ I have been advised we need a verified document that account has been indeed closed’. If Supersonic failed to close the account, how can it be my problem? Every month Nimble keeps on adding fees to the account.
0 replies
26 months ago
Nimble incompetence
I’ve cancelled my Supersonic account on 18 November 2020. An immediate payment was made to settle the account. It took about a month for them to release the line. Supersonic claimed the account was not settled and handed the account to the Nimble Group for collection. All evidence was provided to them but now they rep****: ‘ I have been advised we need a verified document that account has been indeed closed’. If Supersonic failed to close the account, how can it be my problem? Every month Nimble keeps on adding fees to the account.
56 replies
26 months ago
You can’t go wrong with Buildfinder
After a disappointing experience with Roof Rats, I turned to Buildfinder Construction to fix the damage caused by Roof Rats. Buildfinder not only repaired the issues but exceeded my expectations in every way. Their team addressed the root of the problem, repairing a damaged roof truss and rotten brandering with precision and expertise. They extended valley and undertile flashings, ensuring comprehensive protection against water damage. Moreover, their attention to detail was evident in their thorough repair of all cracks on the existing cement ridges. Buildfinder went above and beyond to ensure a lasting solution. They installed new FH plastic cryll and membrane over all roof tiles ridges and side wall flashings, providing added reinforcement against future damage. The closure of all valleys with screeding and waterproofing was meticulous, leaving no room for water infiltration. Thanks to Buildfinder's diligent workmanship and the use of FH Liquid plastic and membrane, my roof is now watertight and resistant to pests. I appreciate the supervisor's presence on-site throughout the project, ensuring quality control every step of the way. Overall, I couldn't be happier with Buildfinder Construction. Their commitment to excellence, competitive pricing, and superior workmanship make them the go-to choice for any roofing needs. I highly recommend them to anyone seeking reliable and professional construction services.
0 replies
Review Distribution
5 Star
2 (11.764705882352942%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
15 (88.23529411764706%)