Avoid if You Value Convenience and Accuracy

I am very disappointed with my recent experience with Essentially Natural. I fully understand and respect the need to prioritise driver safety; however, your website needs to reflect this accurately. You cannot charge a full door-to-door delivery fee when customers are required to collect parcels themselves from a secure location, at their own cost. In my case, collecting from the suggested police station would have cost me R80 for transport.

Additionally, I ordered two items, but only one was correct. I was told I would be refunded for the item I did not receive and that I could keep the incorrect product. My concern is that in order to get the correct item elsewhere, I will now have to pay another delivery fee, even though the error was not mine.

This situation has caused unnecessary inconvenience, extra expenses, and frustration. Greater accuracy in deliveries and clearer communication about delivery terms are essential.