NN
Nonii N
Active since Jul 2014
12
Reviews
0
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Reviews
12 reviews3 months ago
Avoid if You Value Convenience and Accuracy
I am very disappointed with my recent experience with Essentially Natural. I fully understand and respect the need to prioritise driver safety; however, your website needs to reflect this accurately. You cannot charge a full door-to-door delivery fee when customers are required to collect parcels themselves from a secure location, at their own cost. In my case, collecting from the suggested police station would have cost me R80 for transport. Additionally, I ordered two items, but only one was correct. I was told I would be refunded for the item I did not receive and that I could keep the incorrect product. My concern is that in order to get the correct item elsewhere, I will now have to pay another delivery fee, even though the error was not mine. This situation has caused unnecessary inconvenience, extra expenses, and frustration. Greater accuracy in deliveries and clearer communication about delivery terms are essential.
0 replies
7 months ago
High prices, low-quality shoes, and arrogant staff - Europa Art fails on all fronts!
On 3 July 2025, I emailed Europa Art about shoes I bought years ago. One pair I had returned immediately because of bad leather quality. The second pair was just as poor (weak glue, low-grade leather for so-called “luxury” shoes). When I first tried to return them, their online system glitched. A staff member told me to take them to Canal Walk. Since I wasn’t in Cape Town, I sent my sister with proof of purchase, but they refused the return because it was “over 30 days.” On 7 July 2025, I followed up again, pointing out that I was the one always chasing updates because Europa Art never responds when they say they will. On 8 July 2025, I reminded them that this same issue had happened years ago: staff promised escalation, I emailed, nothing happened, and my orders were simply marked “cancelled” on my Europa Art profile, with no refund and no collection. After years of this back and forth, I finally went to the store myself in July. I left the shoes at the store so there would be no excuse. I asked for the staff member who originally “assisted” my sister, but she claimed not to remember. I asked to speak to the branch manager and they were not available. Even worse, when I later called to follow up and remind them that I was still waiting for their promised call, the branch manager phoned, and proved to be the rudest, dismissive person I’ve ever dealt with in retail. This is not just about shoes anymore. Europa Art sells overpriced, poor-quality products and then insults customers who demand accountability. High prices and cheap quality are already a bad combination. But pairing that with arrogance, lies about “cancellations,” no refunds, and the rudest customer service in the industry is beyond unacceptable. The shoe is now sitting at the store, and still there is no resolution, only rudeness and incompetence. Europa Art needs to be exposed for what it is: bad quality and managers who treat customers with absolute disrespect.
0 replies
15 months ago
Where’s my refund?!
Below is an email that has nothing to do with me. I did not order any brown couches. I’m not sure if this is just incompetence or a deliberate delay tactic, but it’s clear that this company lacks communication and collaboration among employees. They simply do not care about their customers and fail in every aspect of service. I have been waiting for my refund, which was supposed to be in my account last Sunday, yet no one is saying anything! Whether you refund me or not, I will be taking this matter to the Consumer Ombudsman to expose exactly what this company is about. Sibusiso Gaula (Makro) Jan 29, 2025, 09:14 GMT+2 Good day Nonapha, We trust this finds you well, Thank you for taking the time to raise your dissatisfaction with us. Product: SMTE Polyester Striped Sofa Cover (Brown Pack of 4) We acknowledge receipt of your complaint. Currently your return request sits with our returns department and currently in progress. Kindly allow me to follow this complaint with our returns department so that they advise of the progress on it. I assure you that your feedback has been addressed at the highest level and will be dealt with accordingly as this is certainly not a reflection of our desired service standard. As a company, we pride ourselves in delighting our customers and do not encourage such conduct. We would like to apologize on behalf of our team for the experience received. Thank you once again for bringing this to our attention. Regards,
106 replies
15 months ago
Beware: Refunds and Complaints Are a Nightmare
Avoid buying from Massmart/Makro. If you get defective goods, refunds are a fight and can take years. If you have a complaint, don’t bother with their head office - they’ll give you the runaround, close your ticket unresolved, and send you a survey instead of helping. Rather email the consumer ombudsman at consumer.ombudsman@westerncape.gov.za.
0 replies
16 months ago
Terrible Customer Service, Misleading Product Descriptions, and No Accountability – They Take Your Money and Disappear!
I purchased a leather Estello office chair with the understanding that it was genuine leather as per the website, and was listed under the category of genuine leather chairs on your website. The price of R2889 also led me to believe that I was buying a genuine leather product. However, upon receiving the chair, I found that it was not assembled, and after inquiring with the delivery team, I was informed that no one would be able to assist me with the assembly. I accepted this, but after struggling to assemble the chair, I noticed that parts, such as a plastic stopper on the chair (which I am unsure of the exact name), were already damaged. I called your customer service within a week to report this issue, and a representative assured me that a replacement part would be sent, which I never received. Additionally, I confirmed with your team that the chair was made of genuine leather. However, after a year of use, the chair began to crack and peel, which I later discovered was due to the chair being made of bonded leather, not genuine leather as I was originally led to believe. Upon reviewing my order paperwork, I saw that the chair was listed as bonded leather, but this detail was overlooked at the time of purchase. I am highly disappointed with the quality of this chair and the lack of response to my previous communication. I have attempted to reach out to Makro several times by email and phone but have yet to receive a satisfactory response or any resolution. I have sent emails between July and August of 2024, as well as in January 2025, but have not received any assistance. I believe that this chair does not meet the expectations set by your website, and I would like to request a full refund or a replacement with a genuine leather chair. I would appreciate it if this matter could be addressed promptly, as I cannot continue to use a chair that is peeling and deteriorating after such a short period.
430 replies
21 months ago
First to plunder your pockets, then vanish when aid is sought.
To say I am exhausted and deeply frustrated with Rain is an understatement. The initial R1 deal was the only positive experience I had; the internet worked as expected. However, since the first debit order, I have been dealing with constant internet issues. Despite sending over 20 help requests, calling customer care, and reaching out on social media, I received no real assistance - just the absurd advice to move around the house for a signal. My tower was supposedly strong, yet I faced frequent disconnections: connected for two minutes, disconnected for 20 to 60 minutes, and reconnected briefly. As a virtual worker, this ongoing problem has been incredibly disruptive and costly. The support I received after becoming a paying customer was pathetic compared to the pre-sale responsiveness. I was eventually contacted by an agent who only offered to address the issues if I made a payment. When I questioned why help was only available after missing a payment, given my repeated attempts to get support, I was given no satisfactory answer. Recently, my account was debited again, despite the problem remaining unresolved. The promised 5G connection was nonexistent; I struggled with barely usable internet throughout the month. While the 2G network offered some improvement, disconnections continue. This is my final request for assistance. If this issue is not resolved and my account reimbursed for both months immediately, I will escalate the matter to the Consumer Ombudsman.
754 replies
25 months ago
Incredible Connection will resort to every trick in the book to avoid replacing or refunding the products
I am writing to express my dissatisfaction with the products I bought from Incredible Connection on 26 September 2023, which include a laptop, cell phone stand, TP-Link, and a UPS. Unfortunately, the TP-Link did not deliver the expected improvement and I stopped using it within a week. My main concern was the UPS, but it fell short of its promised 4-hour runtime, lasting only 2 hours despite powering my laptop with minimal applications over LTE. This has significantly impacted my work, resulting in the loss of students. I raised these issues with Mark, a technician at Incredible Solutions in Canal Walk, and shared evidence of similar complaints on Hello Peter with Nathan, the manager. However, Nathan insisted there was no problem with the products, despite documented dissatisfaction from other customers. I have evidence from other customers who also faced issues with these products and complained about the company's reluctance to offer exchanges or refunds. Unfortunately, I did not research these complaints before purchasing. The company is now refusing to replace or refund the products, citing them being part of a package deal. The company will resort to every trick in the book to avoid replacing or refunding the products. Furthermore, it's important to note that the company is not compliant with the Consumer Protection Act of South Africa.
0 replies
67 months ago
Expect your delivery to take over two months with these people!
I am still flabbergasted with how this company treats its customers. I successfully placed an order on 02-08-2020 and I have not received it to date. I have spent more than R300 calling their office with no help forthcoming. Using their services is the most painful thing any customer would go through. I have exhausted all means of communication with them. I am really in disbelief!
0 replies
67 months ago
Expect your delivery to take over two months with these people
I am still flabbergasted with how this company treats its customers. I successfully placed an order on 02-08-2020 and I have not received it to date. I have spent more than R300 calling their office with no help forthcoming. Using their services is the most painful thing entirely customer would go through. I have exhausted all means of communication with them. I am really in disbelief!
0 replies
78 months ago
Great staff and a carefully engineered illusion!
I had the best retail experience ever. It was a very chaotic day but the staff seemed to be well prepared and all geared up for the day. However, I feel as though there were no changes in regards to the prices as it was made known to the customers. Customers were told that there'll be a 50% discount on 4 items purchased. I purchased 8 item (7 items from the sale basket, which means the price will be 50% off - on a single item that is). Nothing new really. I was at the store few days before #BlackFriday. I shop there, so I know. They made it sound as though they'll be a further 50% off on the already discounted items combined. They created a hype and we bought it. I paid with my card henceforth I didn't take note there and there. No, I won't return the items as I would have spent the same amount on a normal day. I feel conned real. Great staff and a carefully engineered illusion!
0 replies
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5 Star
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4 Star
1 (8.333333333333334%)
3 Star
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2 Star
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1 Star
11 (91.66666666666667%)