Great Workmanship, Terrible Service

While the workmanship at Estate Panelbeaters is commendable, the overall service is absolutely pathetic. If you value efficiency and communication, this is not the place for you.

They kept my car for over four weeks, and not once did they proactively call to provide an update. I had to call regularly to follow up, and even when they promised a callback, they consistently failed to deliver. This constant need to chase for information is incredibly frustrating.

Upon collection, I asked to speak to the manager. When he eventually came, he simply handed me the keys and quickly rushed back to the workshop, clearly avoiding any interaction. This behavior strongly suggests that the significant service issues stem directly from poor management and ill-trained staff. The lack of professionalism and communication made the entire experience extremely disappointing.