Pam van ond Onselen. - review is very bad

Dear Estée Lauder Customer Service

I am writing to raise a concern about a foundation I recently purchased. I regularly use your foundation products and have always been satisfied with the quality, which is why I continue to purchase them despite the premium price. However, after my most recent purchase from Edgars, I noticed that the texture of the foundation seems different from what I usually experience. I have very oily skin and am fami**** with how this product normally performs, but this time it makes my skin excessively shiny, rubs off easily, and does not provide the same finish or staying power as before. I would like to know whether there have been any recent changes or reformulations to this product. Additionally, no consultant informed me of any changes at the time of purchase. I would appreciate your assistance in clarifying this matter and advising on how this issue can be resolved. I cant afford to throw away R 900 and having to repurchase something else.

Thank you for your time and assistance. I would appreciate a total refund on my account as Estee Lauder is not communicating with me