Active since Jan 2017
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2 reviews2 months ago
Pam van ond Onselen. - review is very bad
Dear Estée Lauder Customer Service I am writing to raise a concern about a foundation I recently purchased. I regularly use your foundation products and have always been satisfied with the quality, which is why I continue to purchase them despite the premium price. However, after my most recent purchase from Edgars, I noticed that the texture of the foundation seems different from what I usually experience. I have very oily skin and am fami**** with how this product normally performs, but this time it makes my skin excessively shiny, rubs off easily, and does not provide the same finish or staying power as before. I would like to know whether there have been any recent changes or reformulations to this product. Additionally, no consultant informed me of any changes at the time of purchase. I would appreciate your assistance in clarifying this matter and advising on how this issue can be resolved. I cant afford to throw away R 900 and having to repurchase something else. Thank you for your time and assistance. I would appreciate a total refund on my account as Estee Lauder is not communicating with me
0 replies
112 months ago
ABSA idirect Pathetic service on Insurance Claim - lightning damage
<p> Listed below is a writing sent to Absa "obudsman" on the 26th of January 17 hoping for assistance in resolving this matter, to-date still no reply from any consultant from Absa neither from the Ombudsman.</p> <p> </p> <p> </p> <p>RE: ABSA idirect Policy Number: ********** 0*001</p> <p> </p> <p>On the 21st of December 2016 our house was hit by lightning and we reported the incident to ABSA idirect, there were numerous items that were damaged including electrical equipment consisting of a Sony amp, Sony Blue Ray dvd, DSTV PVR decoder and a Xtra view decoder.</p> <p>On the 23rd of December 2016 they collected all the items to test for lightning damage , after numerous telephone calls we were informed on the 16th of January that Absa had given the instruction that the items could be repaired, once again after numerous telephone calls we were informed on the 23rd January 2017 by a manager named Michelle Saanders that she would keep us informed to what the progress of the repairs are, however this has not been the case as we are the ones who are making all the phone calls to the respective divisions and nobody has come back to us on a single occasion.</p> <p>On the 25th of January 2017 we were able to find out the name of the company that is responsible for the repairs of the items but once again we have been promised that they would contact us but to no avail.</p> <p>We personally feel that we pay insure every month so that if any of our items are stolen or damaged they would be replaced with equal or better products than what we currently have, this does not seem to be the case as we have been informed that they would be repairing the said electrical items, what warranty would they carry and who is responsible for the replacement if they were to stop working.</p> <p>Following the above we sent an email to the : Absa "Ombudsman" requesting help on this matter</p> <p>The reason why we have decided to contact yourselves is that we feel that we have not been afforded the correct treatment from our insurance provider and it seems that even if we continue to speak to them then we will still not get any satisfaction and all the costs for the phone calls are for our account, we feel that we have afforded everyone with sufficient time to sort out this problem and we request that this matter be sorted out as speedily as possible.</p> <p>Thanking you</p> <p> </p> <p>Willem van Onselen</p> <p> ********** </p>
165 replies
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