Etchells & Young Property Brokers
1.9|66 reviews
KC
Katekani C
1 reviews | Active since Member
18 Jul 2025, 15:17
Unfair
I moved into the 304onMain in June 2025, new building, beautiful but as we all know not everything is as they seems.
Firstly, it was not disclosed to me that the building used the ismrt for water and electricity, I only found out about it when I had already paid the deposit about to move into the place.
Excited to move to our apartment, on the 17th of June 2025 we moved to our new place, in the presence of our agent, we noticed that there's a leakage on the shower, before even putting our clothes or belongings, we immediately informed our agent in our presence and she immediately called the caretaker and he fixed the shower, the following day which will be the 18th we noticed that the door leaks as well, the caretaker then came to help with it.
As we continued to stay in the building we noticed that there's always wetness and outside our apartment just directly to our shower there's mould, I met with the manager and he informed that he and the management are aware of the leakage that is affecting our building, which I was not aware off, and that someone will come and paint 😀, well they did paint but it didn't fix anything.
I have a new born baby 5 months to be exact, he started developing rash, coughing and getting easily irritable, well the leakage, the wetness and mould still is there, now accompanied by funny noises when we switch on the lights and use the plugs.
I then informed my current that I want to terminate the lease as I noticed that the place is not in good condition but it is also affecting our health, Firstly there was a leakage that the management was aware but never informed us when moving in, and there also things that we informed them before moving in, now they are charging me 16500 for two months rental as well as approximately 7000 for commission pro rata,
They failing to take accountability of the role they played of not making the place habitable, I was informed that it is my duty to make sure that the apartment is mould free and they come to paint on top of the mould, instead they even told me which mould buster to use lol aai.
I informed that there's no enough ventilation because we only use window, well they had just advise us that if we want enough air circulation we should open the bathroom door and also make sure the window is opend, well the weather already is not favorable for this option as I mention that there's a new born baby.
As much I tried to reason with them theh failing to take the role they played, and they insist on me playing while they still making the place favorable. I need help how to solve this, I asked them with the mould will theh cover the invoice for my son's medical and theh refuse because of the mould and they still refuse. I have however all pictures and anyone will to help please assist
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Replies (212)KC
Katekani C's updateReviewer Update
18 Jul 2025, 15:26I was meant to sent an email for maintaince, I also want to indicate that they knew there's a leakage and theh failed to inform me that the apartment has leakage, they didnot even offer to move me to another apartment but I am the one at fault for not following a proper reporting chanell all I want is to move out and not be liable for anything as the landlord is in material breach, not disclosing the critical information that can affect our health
KC
Katekani C's update18 Jul 2025, 15:26
Reviewer Update
I was meant to sent an email for maintaince, I also want to indicate that they knew there's a leakage and theh failed to inform me that the apartment has leakage, they didnot even offer to move me to another apartment but I am the one at fault for not following a proper reporting chanell all I want is to move out and not be liable for anything as the landlord is in material breach, not disclosing the critical information that can affect our health
Etchells & Young Property Brokers's replyOfficial
22 Jul 2025, 13:52Hello Katekani,
We are very sorry to hear about your unhappy situation, do understand your concerns and apologize for any inconvenience that you've experienced. You are no doubt aware that Etchells & Young are the managing agent responsible to manage the lease agreement, collect your rent and communicate all issues to the landlord promptly. We do not own the apartment and therefore cannot make the decisions that you are expecting from us. We have a duty to follow the instructions given to us by the landlord. By your own admission the landlord has responded every time that you have reported a problem and has attempted to resolve the issue time and again. Again this week, they responded and did the necessary repairs.
Whilst there are many benefits to living in a beautiful new apartment, regretfully there are sometimes snags and issues that occur and need to be addressed.
We remain committed to addressing all maintenance issues reported to us promptly, but we cannot assist or follow up on your behalf when you don't report this to us (as you had been asked to do). Please note, decisions regarding property conditions and disclosures are per the terms of your lease agreement and again we carry out the landlord instructions in this regard.
Oh yes, you say that it was not disclosed to you that he building used the ismrt! pre-paid platform, yet you completed an ismrt! application form on 26 May 2025. You must have forgotten about this, but don't worry we won't hold it against you. :-)
Please don't hesitate to contact us directly should you need any further assistance.
Best wishes,
The A-for-Awesome Team at Etchells & Young
We are very sorry to hear about your unhappy situation, do understand your concerns and apologize for any inconvenience that you've experienced. You are no doubt aware that Etchells & Young are the managing agent responsible to manage the lease agreement, collect your rent and communicate all issues to the landlord promptly. We do not own the apartment and therefore cannot make the decisions that you are expecting from us. We have a duty to follow the instructions given to us by the landlord. By your own admission the landlord has responded every time that you have reported a problem and has attempted to resolve the issue time and again. Again this week, they responded and did the necessary repairs.
Whilst there are many benefits to living in a beautiful new apartment, regretfully there are sometimes snags and issues that occur and need to be addressed.
We remain committed to addressing all maintenance issues reported to us promptly, but we cannot assist or follow up on your behalf when you don't report this to us (as you had been asked to do). Please note, decisions regarding property conditions and disclosures are per the terms of your lease agreement and again we carry out the landlord instructions in this regard.
Oh yes, you say that it was not disclosed to you that he building used the ismrt! pre-paid platform, yet you completed an ismrt! application form on 26 May 2025. You must have forgotten about this, but don't worry we won't hold it against you. :-)
Please don't hesitate to contact us directly should you need any further assistance.
Best wishes,
The A-for-Awesome Team at Etchells & Young
Best regards,
Etchells & Young Property Brokers's reply22 Jul 2025, 13:52
Official
Hello Katekani,
We are very sorry to hear about your unhappy situation, do understand your concerns and apologize for any inconvenience that you've experienced. You are no doubt aware that Etchells & Young are the managing agent responsible to manage the lease agreement, collect your rent and communicate all issues to the landlord promptly. We do not own the apartment and therefore cannot make the decisions that you are expecting from us. We have a duty to follow the instructions given to us by the landlord. By your own admission the landlord has responded every time that you have reported a problem and has attempted to resolve the issue time and again. Again this week, they responded and did the necessary repairs.
Whilst there are many benefits to living in a beautiful new apartment, regretfully there are sometimes snags and issues that occur and need to be addressed.
We remain committed to addressing all maintenance issues reported to us promptly, but we cannot assist or follow up on your behalf when you don't report this to us (as you had been asked to do). Please note, decisions regarding property conditions and disclosures are per the terms of your lease agreement and again we carry out the landlord instructions in this regard.
Oh yes, you say that it was not disclosed to you that he building used the ismrt! pre-paid platform, yet you completed an ismrt! application form on 26 May 2025. You must have forgotten about this, but don't worry we won't hold it against you. :-)
Please don't hesitate to contact us directly should you need any further assistance.
Best wishes,
The A-for-Awesome Team at Etchells & Young
We are very sorry to hear about your unhappy situation, do understand your concerns and apologize for any inconvenience that you've experienced. You are no doubt aware that Etchells & Young are the managing agent responsible to manage the lease agreement, collect your rent and communicate all issues to the landlord promptly. We do not own the apartment and therefore cannot make the decisions that you are expecting from us. We have a duty to follow the instructions given to us by the landlord. By your own admission the landlord has responded every time that you have reported a problem and has attempted to resolve the issue time and again. Again this week, they responded and did the necessary repairs.
Whilst there are many benefits to living in a beautiful new apartment, regretfully there are sometimes snags and issues that occur and need to be addressed.
We remain committed to addressing all maintenance issues reported to us promptly, but we cannot assist or follow up on your behalf when you don't report this to us (as you had been asked to do). Please note, decisions regarding property conditions and disclosures are per the terms of your lease agreement and again we carry out the landlord instructions in this regard.
Oh yes, you say that it was not disclosed to you that he building used the ismrt! pre-paid platform, yet you completed an ismrt! application form on 26 May 2025. You must have forgotten about this, but don't worry we won't hold it against you. :-)
Please don't hesitate to contact us directly should you need any further assistance.
Best wishes,
The A-for-Awesome Team at Etchells & Young
Best regards,
KC
Katekani C's updateReviewer Update
22 Jul 2025, 15:43Thanks for the response, however as I indicated I paid the deposit on the 21st of May I signed the documents on the 26th of May, I was not aware of Ismrt until after paying the deposit.
And I won't hold it against you. You remain committed but not to full disclosure, like being aware of the leakage and not informing me.
Thanks for the prompt response
And I won't hold it against you. You remain committed but not to full disclosure, like being aware of the leakage and not informing me.
Thanks for the prompt response
KC
Katekani C's update22 Jul 2025, 15:43
Reviewer Update
Thanks for the response, however as I indicated I paid the deposit on the 21st of May I signed the documents on the 26th of May, I was not aware of Ismrt until after paying the deposit.
And I won't hold it against you. You remain committed but not to full disclosure, like being aware of the leakage and not informing me.
Thanks for the prompt response
And I won't hold it against you. You remain committed but not to full disclosure, like being aware of the leakage and not informing me.
Thanks for the prompt response
Etchells & Young Property Brokers's replyOfficial
23 Jul 2025, 06:42Thank you Katekani,
We look forward to fully resolving all the issues with the landlord and wish you the very best - whether you stay on or move out to a new home.
We look forward to fully resolving all the issues with the landlord and wish you the very best - whether you stay on or move out to a new home.
Best regards,
Etchells & Young Property Brokers's reply23 Jul 2025, 06:42
Official
Thank you Katekani,
We look forward to fully resolving all the issues with the landlord and wish you the very best - whether you stay on or move out to a new home.
We look forward to fully resolving all the issues with the landlord and wish you the very best - whether you stay on or move out to a new home.
Best regards,