EA
ETG Africa
Unclaimed Business
EA
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Home Services
NPS Score
-100
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKM
Keorapetse M
1 reviews | Active since Jan 2020
29 Mar 2025, 22:33
De*****ed and ****med
We were looking for people who install solar geyser and came across ETG Africa on Facebook, we made contacts to Bertie Therion who even came to our house to have a look, after two days he said we need to pay him a deposit so that he can purchase materials , which we did. Two days later when he had to come to install the Geyser Bertie started coming with excuses after excuses. A month later he still haven't installed our geyser, when we can't act him he says he will refund us our money to this day he hasn't refunded us our money or installed our geyser. We are currently in the process of opening a case with SAPS for *****. Any person who can assist us to tract him down so that he can pay us back our money please do. We edge people not to give him a deposit before he delivers and do the work, because chances are he will run away with your money It has been a painful journey to discover that he has ****med us our money, and he always promise to refund us, to this day he hasn't refunded us our money.
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Keorapetse M
1 reviews | Active since Jan 2020
29 Mar 2025, 22:33
De*****ed and ****med
We were looking for people who install solar geyser and came across ETG Africa on Facebook, we made contacts to Bertie Therion who even came to our house to have a look, after two days he said we need to pay him a deposit so that he can purchase materials , which we did. Two days later when he had to come to install the Geyser Bertie started coming with excuses after excuses. A month later he still haven't installed our geyser, when we can't act him he says he will refund us our money to this day he hasn't refunded us our money or installed our geyser. We are currently in the process of opening a case with SAPS for *****. Any person who can assist us to tract him down so that he can pay us back our money please do. We edge people not to give him a deposit before he delivers and do the work, because chances are he will run away with your money It has been a painful journey to discover that he has ****med us our money, and he always promise to refund us, to this day he hasn't refunded us our money.
0
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Marcelle B
1 reviews | Active since Jan 2020
24 Nov 2024, 16:34
FAILURE TO REFUND DEPOSIT
On 2 November 2024, I contacted Mr Bertie Therion regarding installation of solar geyser after being referred by a friend. After several communications, the deposit was paid by 7 November 2024 and he advised that installation would take place 9 November 2024. Since then, installion date has been moved 10 times up to the point where he was given an ultimatum - installation or refund. He then chose to do refund. The same app**** for refund as for installation - excuse after excuse and on 4 occassions, he assured me that deposit was paid by his supplier as he returned the geyser. He even went as far as saying that should his supplier not have refunded me by 14.00 on Tues 19 November 2024, he will do the refund. Personally, I feel the transaction was between myself and Mr Therion and he can sort out his matters with his supplier. On Wednesday, 20 November 2024, his supplier, Mr John Verster from FBSA, contacted me regarding refund and said that it will only be done by 27 November 2024 to which I rep**** that it is totally unacceptable. Deposit was paid on the 7th... it is 20 days later. Once again, excuses to come back to me regarding the payment of the refund... excuses that to date I have not heard from either Mr Therion or Mr Verster. This after ai send Mr Therion an e-mail giving him the opportunity to sort this amicably and ensure that refund reflects in my account by no later than close of busines, Friday, 22 November 2024. I did not hear from him.
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Marcelle B
1 reviews | Active since Jan 2020
24 Nov 2024, 16:34
FAILURE TO REFUND DEPOSIT
On 2 November 2024, I contacted Mr Bertie Therion regarding installation of solar geyser after being referred by a friend. After several communications, the deposit was paid by 7 November 2024 and he advised that installation would take place 9 November 2024. Since then, installion date has been moved 10 times up to the point where he was given an ultimatum - installation or refund. He then chose to do refund. The same app**** for refund as for installation - excuse after excuse and on 4 occassions, he assured me that deposit was paid by his supplier as he returned the geyser. He even went as far as saying that should his supplier not have refunded me by 14.00 on Tues 19 November 2024, he will do the refund. Personally, I feel the transaction was between myself and Mr Therion and he can sort out his matters with his supplier. On Wednesday, 20 November 2024, his supplier, Mr John Verster from FBSA, contacted me regarding refund and said that it will only be done by 27 November 2024 to which I rep**** that it is totally unacceptable. Deposit was paid on the 7th... it is 20 days later. Once again, excuses to come back to me regarding the payment of the refund... excuses that to date I have not heard from either Mr Therion or Mr Verster. This after ai send Mr Therion an e-mail giving him the opportunity to sort this amicably and ensure that refund reflects in my account by no later than close of busines, Friday, 22 November 2024. I did not hear from him.
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Replies (0)SR
Shiralee Rivisi-Mafukz
1 reviews | Active since Jan 2020
3 Jun 2023, 13:35
Bad service by Bertis (ETG Africa)
MY solar geyser was installed 2020 by Bertis,then 2022 he contacted me that it's due for service,I paid the R850 he requested till today nothing happened and paid last year August ,he kept on promising that he will come he hasn't come he keeps telling me his in polokwane and and,some day he will make you stay at home and say his coming now my solar geyser had low pressure you cannot access water in your bathroom and kitchen same time and I didn't want someone to come and touch someone's work because if there is a fault they will blame the next person,tried to request refund and he said he cannot refund me so tired of calling him ,texting him and calling the office
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Shiralee Rivisi-Mafukz
1 reviews | Active since Jan 2020
3 Jun 2023, 13:35
Bad service by Bertis (ETG Africa)
MY solar geyser was installed 2020 by Bertis,then 2022 he contacted me that it's due for service,I paid the R850 he requested till today nothing happened and paid last year August ,he kept on promising that he will come he hasn't come he keeps telling me his in polokwane and and,some day he will make you stay at home and say his coming now my solar geyser had low pressure you cannot access water in your bathroom and kitchen same time and I didn't want someone to come and touch someone's work because if there is a fault they will blame the next person,tried to request refund and he said he cannot refund me so tired of calling him ,texting him and calling the office
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Replies (0)DL
Daan L
1 reviews | Active since Jan 2020
22 Jan 2023, 16:06
Nonperfrmance: etg africa
The service by the representative in Polokwane, Bertie Therion, is non-exsistant. I paid for 2 element for solar gysrr, but had not received any. He blocked me on his phone and ignore my messages. Worst service I ever encountered
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Daan L
1 reviews | Active since Jan 2020
22 Jan 2023, 16:06
Nonperfrmance: etg africa
The service by the representative in Polokwane, Bertie Therion, is non-exsistant. I paid for 2 element for solar gysrr, but had not received any. He blocked me on his phone and ignore my messages. Worst service I ever encountered
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Replies (0)SM
Sam M
1 reviews | Active since Jan 2020
20 Nov 2020, 23:47
Bad company ever
This company is a total scam, they sell you reject products they every now and then and they flipin expensive, you'd they expensive cos they good quality and they not and the at the begging they at very professional to so you can be convinced to buy their rejects from China bad service ever and too much lies i just wasted my money. You guys rather do something else solar geysers are not your thing, stop robbing people
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Sam M
1 reviews | Active since Jan 2020
20 Nov 2020, 23:47
Bad company ever
This company is a total scam, they sell you reject products they every now and then and they flipin expensive, you'd they expensive cos they good quality and they not and the at the begging they at very professional to so you can be convinced to buy their rejects from China bad service ever and too much lies i just wasted my money. You guys rather do something else solar geysers are not your thing, stop robbing people
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Replies (0)NH
Nduna H
1 reviews | Active since Jan 2020
22 Mar 2019, 15:52
Poor quality products
Please note that i bought two solar geysers at etg Africa. They were installed 2018-07-27.On the 6th March 2018 has started to leak. I called the COO and he said I must send photos and video of which i did. From then they send someone to come view the fault on condition i pay R500 call out fee. I did pay the fee. The COO identified the problems. He also advised that the technician did a poor job and promised to come fix the leaking geyser. From the 10th till today 22 March 2019 i have been told they are coming and still nothing is being done. Please note that this company is selling default goods. I have tenants and they want to file breach of contract because of cold water. The water meter has been running from the day i reported to the company.
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Nduna H
1 reviews | Active since Jan 2020
22 Mar 2019, 15:52
Poor quality products
Please note that i bought two solar geysers at etg Africa. They were installed 2018-07-27.On the 6th March 2018 has started to leak. I called the COO and he said I must send photos and video of which i did. From then they send someone to come view the fault on condition i pay R500 call out fee. I did pay the fee. The COO identified the problems. He also advised that the technician did a poor job and promised to come fix the leaking geyser. From the 10th till today 22 March 2019 i have been told they are coming and still nothing is being done. Please note that this company is selling default goods. I have tenants and they want to file breach of contract because of cold water. The water meter has been running from the day i reported to the company.
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