EThekwini Electricy **** service

My family called them as we were experiencing a power cut not knowing that out prepaid meter was outdated needing to be changed they sent a team who advised they don't deal with meters but will return to base and get the right guys to come which they never did, when called today I was advised they will only be available next week Tuesday which means we must be deprived of lights which is poor service meaning items required to be kept cool will get spoiled in the fridge and no cooking can be done, when asking how is the whole department let to go on holiday knowing they are an essential needs department i was not given a straight answer