Poor Customer service - Ethiopian Airlines staff

Good day,

I’m disgusted by the poor customer service provided by Ethiopian airlines staff at the airport in Johannesburg. Please read my the below email: l spoke to someone around 7am this morning and the person promised to get paid back to me within 1 - 2 hours. But no one bothered to respond. I need urgent help with this matter!

I’m writing this email to inform you that l was unable to travel yesterday because of the poor service at the airport. I was assisted by a man who later told me he was unable to assist because he needed something that shows l have a right to be in the UK. I gave him the details l have but he was rushing saying that he needed to be somewhere. He then sent me to the next person to assist me at counter 101. The lady was looking for the share code. I gave her the information l have but she told me the system was not accepting the details. I asked her to help me get whatever she was looking for. She could not help me and asked few people to help. They showed no interest in helping me instead someone from the staff took my passport without me noticing and disappeared for a while. Tha lady at counter 101 then told me she could not help me. She was also rushing to get to lunch. She accused me of giving my passport of which she did not. She left me standing by the counter as if she was gonna come up. I waited and waited without any support. The flight closed whilst l was standing there. I was up and down at the airport looking for support with no success.

I was later directed to speak for a manger about my situation. He was also on lunch. I waited….. he finally returned. He showed no interest in helping me instead he asked me to contact the agent to do a date change. He left me there whilst l was standing outside of his office. I requested for his details please see his details attached above.

What do l do in this situation? I need to travel back to UK urgently. I’ve got to return to work.

Your agent attention in sorting this mess will be appreciated.