MM
Mercy M
Active since May 2020
8
Reviews
0
Industries
Reviews
8 reviews3 months ago
Poor Customer service - Ethiopian Airlines staff
Good day, I’m disgusted by the poor customer service provided by Ethiopian airlines staff at the airport in Johannesburg. Please read my the below email: l spoke to someone around 7am this morning and the person promised to get paid back to me within 1 - 2 hours. But no one bothered to respond. I need urgent help with this matter! I’m writing this email to inform you that l was unable to travel yesterday because of the poor service at the airport. I was assisted by a man who later told me he was unable to assist because he needed something that shows l have a right to be in the UK. I gave him the details l have but he was rushing saying that he needed to be somewhere. He then sent me to the next person to assist me at counter 101. The lady was looking for the share code. I gave her the information l have but she told me the system was not accepting the details. I asked her to help me get whatever she was looking for. She could not help me and asked few people to help. They showed no interest in helping me instead someone from the staff took my passport without me noticing and disappeared for a while. Tha lady at counter 101 then told me she could not help me. She was also rushing to get to lunch. She accused me of giving my passport of which she did not. She left me standing by the counter as if she was gonna come up. I waited and waited without any support. The flight closed whilst l was standing there. I was up and down at the airport looking for support with no success. I was later directed to speak for a manger about my situation. He was also on lunch. I waited….. he finally returned. He showed no interest in helping me instead he asked me to contact the agent to do a date change. He left me there whilst l was standing outside of his office. I requested for his details please see his details attached above. What do l do in this situation? I need to travel back to UK urgently. I’ve got to return to work. Your agent attention in sorting this mess will be appreciated.
0 replies
21 months ago
Amateur Reviewer?
<div>Hi, why am l labelled as “amateur reviewer”?</div>
112 replies
21 months ago
Shocked at how poor Telkom customer service has become!
I have an existing contract phone with Telkom and l have been paying them with no issues since. I took two more contract phones again on contract at Telkom when l was in South Africa in June 2024 adding to my current contract. To my surprise the payment did not go through end of June but l was unaware of this until l received a notice of default judgement from their debt collectors on the 15/07/2024. I paid the outstanding amount in full on the 17/07/2024. I sent a proof of payment immediately after making this payment to their debt collectors who did not bother to acknowledge receipt of this payment. I’ve been sending numerous messages to Telkom chat since the account is suspended with no success instead l’ve been getting messages promising to callback in vain. I also sent numerous emails to their debt collectors but they did not respond until when l was questioning them why are they still sending me emails demanding money if the account is sitting on R0.00? They then responded by saying the account is closed with them l must direct my query to Telkom. I reside out of the country and l am unable to call Telkom since the account is blocked. I sent an email requesting for my account to be unblocked but no one bothered to respond to my email instead they keep sending me messages to review their service? What review when l have not been assisted? I sent my partner to call Telkom on my behalf in order to resolve this issue. His been trying to get help since but their consultants are refusing to help him though he was clear to say that l’m out of the country and l am unable to call them. He then went to Telkom store yesterday where l bought the phones and he shared my story. He showed the person who was helping him the proof of payment as well as the emails that has been sent out with no response. Telkom assistant promised to forward the information to the relevant department and l was hoping my account will be unblocked at least by today in vain. I just used Telkom WhatsApp option and the amount l paid to their debt collectors is still reflecting. I tried all options to resolve this problem with no success. I’m desperate crying out for help!!
0 replies
43 months ago
Third party claim - Car insurance
I would like to thank Ms. Kubeshnee Naidoo who attentively listened to my query and sympathized with me when the third party was giving me a hard time. She did not just listen but, followed up on my query and ensured that it was resolved fairly. She kept me up to date of the processes that were followed by the insurance to resolve my query. I will forever be grateful for all that you did for me! I'm no longer stressing myself to death and it's all because of your excellent service. Big up to you Ms. Naidoo!! 👍💕🙏
133 replies
58 months ago
Very poor service from Telkom - They not even worth 1 star
I bought a contract phone at Telkom, Bayside Mall on the 8/3/2021. The phone came out with headphones, flask and a screen protector. My phone fell in May month and my screen got damaged. I realized that Telkom sold me a plastic screen protector and not a real screen protector as they claimed thus the phone got damaged. I contacted Telkom as I was not happy with the falls information provided to me. The reason I'm saying falls information is that, the consultant could have been honest and tell me that the thing they call screen protector was actually a simple plastic so I could buy myself a real screen protector immediately in order to protect my phone from being damaged. When I called Telkom their consultant provided me with two email addresses (Complaint@telkom.co.za & SmdQuery@selldirect.co.za). I sent the email as suggested but I never received any feedback to date. On the 30 May I went to the store and I spoke to Mr. Evans who provided me with his email address (evansjs@telkom.co.za) together with the manager's email (LeschsR@telkom.co.za) and he promised to get back to me. I never received any feedback to date. I emailed them again on the 18 June 2021, I gave them an ultimatum to respond within 2 days. They have never responded to my emails until today. I'm writing this email with a sore heart because the service that has been given to me by Telkom is not up to standard. I need urgent assistance to this matter as I'm even scared to remove the plastic they claimed to be a screen protector in case my phone stops working yet I have 21 months remaining before I can finish paying the phone.
0 replies
70 months ago
Incorrect billing
Vodacom has no respect for their customers at all. I reported their bad customer service and they responded to my review yet l haven't received a call from any of their consultants to date. They quick to accuse their customers of owing them & even threaten to hand over their accounts which are paid up. But when it comes to contacting the customers and rectify their mistakes they take forever! I hate Vodacom with passion! Oh how l wish they can delete my contacts from their data base. If it was for me l want nothing to do with Vodacom ever again but the sad part is that, they keep accusing me of owing them though my contract was paid off in November 2019 already. VODACOM service sucks big time!
106 replies
70 months ago
Incorrect billing
Good day all I once wrote to you about Vodacom who continued to bill my account though the account was paid up in November 2019. I was sent back and forth by Vodacom consultants for almost 5 months before my matter could be resolved. I received endless calls after l reported the matter to you and everybody l was communicating with at Vodacom assured me that the matter was resolved. I made it clear to Vodacom that after the matter was resolved they must delete my contact details from their data base as l don't ever want to hear from them due to their poor service. To my surprise yesterday l received another statement indicating that l'm still owing Vodacom yet l was promised the matter was resolved and they even sent me the statement in May 2020 with the balance of R0.00 for both numbers as a proof. When l queried what was the bill all about, no one could give me a straight answer instead they took me back to the entire process again from the beginning such as if l must indicate if l want to keep their contract number as prepared and if l don't want to use it anymore l must contact their cancelation department. I've done all of this previously. l must say it's so frustrating and annoying to repeat yourself all over again and especially in this case because it's over a period of 7 months trying to resolve the same thing. My Question is, is this how Vodacom rob our people especially those who can't speak for themselves since they are also quick in threatening to hand over your account? And of course most customers l'm sure they end up paying for the service they are no longer using since they are scared to be blacklisted. This matter needs urgent attention to save a lot of customers from being robbed by Vodacom. Below is the email Vodacom sent to me in May 2020 assuring me that both numbers were cancelled. Unfortunately l am unable to attach their statement with R0.00 balance. However, the below will give you an idea of what kind of a company l'm dealing with: Good day. We acknowledge receipt of your email. We have attempted to reach on 0732735251 to no avail. Kindly find attached herewith proofs of both contract cancellations as well as a copy of your Vodacom account statement for the past few months, delineating all the charges and a credit refund note of R239.99 credited to your account in 2020/05/21 for this late cancellation. Lastly, in regard to your SR number 1-34691809895874, we have also included a proof for the cancellation of your contract which will be effective from May 31, 2020. Hope that the above suffice to clarify your query.
210 replies
72 months ago
Incorrect billing
I had a 24 months contract with Vodacom which l paid off in November 2019. To my surprise they debited my account in December 2019 & when l queried about this debit order, their response was that l should have given them a 30 day notice prior to the end date of the contract. Off which l was not in a good space to ask a lot of questions l just agreed. I then told the consultant that l lost both my phone's & will no longer be using them in the future. She promised to note it on their system. A week later l contacted Vodacom again to confirm if the contract & both numbers were cancelled/blocked as agreed with the previous consultant. This consultant promised l have nothing to worry about & they will not debit my account starting from January 2020. To my surprise again Vodacom debited my account for the second number. I only realised this after their 3rd debit order. My first contact this year about this query, was on the 23rd April 2020. I sent an email to Vodacom as it was a struggle to get hold of their call centre. They responded requesting some information for authentication which l provided them with. Few days later l received a call from their agent whom l told everything that went down. He promised to resolve the issue instead the very same month l received my billing from Vodacom. I've been sending emails since then, they sending me back & forth with no success. They gave me this ref nr: l6510591-7 which is not helping me with anything because everytime when l want an update about this query they would ask me all the questions starting from scratch & after l have given them all the information l don't receive any further communication. It's over 5 months now that l've been trying to get help from Vodacom with no success. I'm extremely frustrated & don't know what to do as they promised to hand over my account if l don't pay the amount in question.
210 replies
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1 Star
7 (87.5%)