Unsuccessful withdrawal for a month.

I have been trying to withdraw my money from Etoro for a month now. I have moved countries and cannot update my bank details from my side, it keeps declining and my bank can't explain why. I have sent my new ban details to Etoro twice to be updated and still nothing has been done. When I contact support I keep getting transferred from agent to agent without any success. How do i get my money out of Etoro and close my account? No one can seem to answer me.