Etsy is bad. Be warned.

I encountered more problems with Etzy. This time I got abused by a seller. There is no option of contacting Customer Care. This Seller is telling me that the order is in South Africa and is therefor by me and not her business anymore. I am accusing her of bad business of which she is not guilty of because my order is in South Africa and therefore not her problem. I have not received it, I have not signed for it, South Africa is big, where must I go look for it? I cannot contact Etsy's customer care!!! What about all my other orders, no tracking numbers. The sellers have my money, that they want. Then they do not worry what happen with your orders. Etsy is a bad, bad shopping experience. Be warned.