Etsy Online Shopping

Etsy online is a load of **** really, I have spent thousands buying from them then with the one store that apparently shipped my item which has never had tracking info available nor left the US according to the shipping company they tell me sorry they won't hold the seller responsible and I don't get a refund so in other words I got robbed and it's ok. Don't buy from Larisagiftshop on etsy it's obviously a huge scam!!