ETSY TAKES YOUR MONEY AND THEN DOES NOT DELIVER THE DIGITAL DOWNLOAD

bought one order of a digital download and it came immediately. second order placed a few days later, the amount has been deducted off my credit card and when I try to login to get my digital download it says account permanently suspended. ***. It makes no sense - i have paid for all my orders. Very disappointing. will try to get my bank to reverse it. fortunately a small amount but i can never buy from them again. Not a trustworthy site. apparently a suspended account can take up to two weeks to resolve and they have taken my money already....