CB
Colleen B
Active since Jan 2011
24
Reviews
0
Industries
Reviews
24 reviews1 month ago
SHOCKING SERVICE FROM YOUR CALL CENTRE PLUS YOUR MY LIBERTY APP DOES NOT WORK
Huge complaints against Liberty Call center, particularly Lebo and Kayleigh and who claim to have sent me important information by email which I am simply not receiving. Over and over again i phone the call center and have to spend ages verifying myself each time. My email is working perfectly with emails coming in all the time. I am checking Spam folders NOTHING THERE. JUST DISGUSTING. When one has to make a quick investment decision and has to wait forever to get a response which never comes
53 replies
3 months ago
UNDERSTAFFED CALL CENTRE IN-STORE
ONCE AGAIN WHEN TRYING TO CALL THE STORE YOU CAN HANG ON FOR HOURS - MAKRO GERMISTON DOES NOT ANSWER THEIR PHONES EVER. ITS QUICKER TO DRIVE INTO THE STORE.WHEN YOU GET THOUGH YOU FIND THREY ONLY HAVE ONE OERSON ANSWERING CALLS. ITS NOT ACCEPTABLE TO BE SO SHORT STAFFED
56 replies
10 months ago
ROCHESTER HOME DECOR DELIVERS DAMAGED GOODS AND DOES NOTHING ABOUT REPLACING THEM
Absolutely deplorable service from Rochester. We bought a modular couch from Thabang at Stoneridge and it arrived damaged. Despite reporting the damage within 7 days and being promised that they will exchange the piece by delivering an undamaged piece and taking the damaged piece away, NOTHING HAS BEEN DONE for almost three months. The excuses offered were there is no stock in the warehouse and they do not know when new stock will arrive. There is no number to contact the warehouse, no way of finding out when stock will arrive and there is no number or person to contact regarding the escalation of the problem. On phoning customer care for the second time (after phoning the store umpteen times) I was told the ticket has been closed despite the problem not being resolved. THIS COMPANY IS PIE IN THE SKY. . They have no procedures in place to resolve the problem of damaged goods being delivered but just tell you the warehouse will contact you, which they never do. There is no one you can contact other than your store salesman or clerk in customer care who both say they cannot do anything as the warehouse needs to contact you. Note that the warehouse is some unknown person with no phone number who never actually calls. DO NOT DEAL WITH THEM - THERE IS NO AFTER SALES SERVICE AND NO RESPONSE TO COMPLAINTS. DITTO FOR REFUNDS. They wont give you the finance/refund department number and say if a refund is approved they will collect the couch and then refund. Given waiting three months for an exchange and them closing the case with no exchange, imagine letting them take the furniture away and them *****ing your money and you having to beg for months for the money back. BUSINESS PRACTICES DEPLORABLE, NO ONE CONTACTS YOU, NO FOLLOW UP, THEY JUST TAKE YOUR MONEY AND DELIVER DAMAGED GOODS TO YOU. DO NOT BUY THERE!!!!!
0 replies
12 months ago
HUGE THANKYOU TO SABELO AND AAQIL AT THE GENERAL STORE MEADOWDALE GERMISTON
A HUGE shoutout to Sabelo and Aaqil who were incredibly helpful to me. Struggling with a cat who was on a feeding tube and who could not eat or drink I took in an old water fountain which was not working to buy a new adapter as I thought the plug was broken. They checked the plug and said it was not the just the plug but the water pump that was broken and spent at least an hour fixing the fountain, which required that they modified some of the fountain, cutting and refitting it and cutting some of the wiring to the pump to get the fountain work again.. the showed expertise and an enormous willingness to help me even though the pump cost was only R110. the fountain is now working beautifully and my cat is drinking from it all the time. Thank you for your kindness, your caring and willingness to help and go the extra mile. You now have a customer for a life. They are both a true asset to your business and I am extremely grateful to them.
0 replies
12 months ago
WONDERFUL MANAGER DIPUO AT CRAZY PETS MEADOWDALE GERMISTON
A huge show of appreciation to Dipuo, the manager at Crazy Pets, Meadowdale Germiston. my cat suffered a serious injury to her tongue as a result of oral surgery and was not able to eat for three months and was on a feeding tube. In desperation I bought the Persian Kitten dry food to try to get her to eat but she refused the food. Dipuo had told me that if she does not eat it I was welcome to return it which I did as it was R499.00 per bag. I then exchanged the food for a cat fountain as I was also trying to get my cat to drink water. She even told me if the cat does not like the fountain bring it back. She showed enormous compassion towards me as I told her about my struggles to get my cat to eat and drink. Its not often you encounter such service which was combined with real compassion and caring which she demonstrated towards me. Thank you so much Dipuo, you are a huge asset to the store and I appreciate how you went out of your way to help. Great store and great staff. I cannot thank you enough.
0 replies
13 months ago
ETSY TAKES YOUR MONEY AND THEN DOES NOT DELIVER THE DIGITAL DOWNLOAD
bought one order of a digital download and it came immediately. second order placed a few days later, the amount has been deducted off my credit card and when I try to login to get my digital download it says account permanently suspended. ***. It makes no sense - i have paid for all my orders. Very disappointing. will try to get my bank to reverse it. fortunately a small amount but i can never buy from them again. Not a trustworthy site. apparently a suspended account can take up to two weeks to resolve and they have taken my money already....
0 replies
13 months ago
SHOCKING EXPERENCE AT JOHANNESBURG SPECIALIST VETERINARY CLINIC (JSVC). THEIR **********LY POOR POST-OPERATIVE CARE HAS LED TO IMMENSE PAIN AND SUFFERING OF MY PET AND LIFELONG DAMAGE AND COSTS.
I took in my cat who had growths in her mouth to have them removed at their suggestion by specialist surgery. Note that the cat was happy and healthy, eating like a champ, and in no pain prior to the surgery other than oral lumps which we still had to biopsy to rule out cancer. Twenty five thousand rands later, due to overnight staff clearly not having monitored my cat whose tongue swelled up massively, post-surgery; she could no longer eat and drink, and was at death’s door in the week to follow. She looked like she had a saucer in her mouth her tongue was so swollen. Although I was PROMISED pre-surgery that the night staff check on the animals EVERY HOUR, she was in a SHOCKING CONDITION the next morning (a Friday). I was assured by the vet that even though my cat would sleep in her little cat “igloo” overnight, they would take her out of the igloo and check on her every hour to monitor her condition. In trying to find out what went wrong I was met with silence or told absurd and conflicting stories, with staff members trying to cover up for each other with more, clearly nonsense stories. They took no responsibility for the damage they had done and were indifferent to my cat’s dreadful deterioration. Over that weekend I had to bring her in daily for cortisone injections to try to reduce the swelling. She was unable to eat since the operation on the Thursday so almost four days without food other than the tiny amounts I could syringe into her mouth. The weekend vet then told me to force her to eat which led to her biting her tongue off almost right through. At this point I had lost all trust in them and decided to take her to my usual vet to restitch her tongue (which is now permanently damaged) and insert a feeding tube as she had lost a massive amount of weight and would have died of starvation without being tube fed as she simply could not eat on her own. These extra surgeries required at my local vet cost me a AN ADDITIONAL thirteen thousand rands, to fix up the damage THEY HAD DONE THROUGH SHEER NEGLIGENCE. Three months later she is still on a feeding tube and cannot eat on her own. Her quality of life is severely physically and emotional impaired, and I too am suffering financially, emotionally and socially as I am unable to attend to my work duties and social activities properly as I cannot leave her unattended for longer than 3 to 4 hours at a time. I owed this practice a 2000 balance after the operation, costs which were incurred as I had to bring her in twice for the follow up cortisone injections over the weekend to fix the damage they had caused by letting her tongue swell so massively unchecked through the night. Instead of making recompense and absorbing the cost of this damage, they threatened to withhold her cancer biopsy results which I had already paid for (which I later found out were negative) and tried to intimidate me to sign an acknowledgement of debt. They were therefore happy to make me and my cat suffer more and hold possible cancer results hostage over a small amount outstanding which I should never have been charged for in the first place as they needed to fix up the mess caused by negligence. Eventually they conceded to release the results after I called them out for their ********* behaviour, as withholding the results (which I did not know at the time were negative) could have led to her health being threatened even further. My experience was this practice is all about money, lack of accountability and negligence. Unfortunately, as animals do not have the same rights as humans, according to the law, I cannot sue them for negligence and damages. So, use this practice at your own risk to the safety and happiness of your beloved fur baby. Simply put, they just don’t give a damn! if I could give them minus zero stars I would, unfortunately I had to click on one star to post this review, which they truly don't even deserve.
116 replies
19 months ago
DSTV agents useless and cut you off when they don’t have an answer. I have been waiting over a month for a call back
Changed to stream premium package from decoder premium package. Showmax is included but I see my Showmax is disconnected. Spoke to three people in the call centre for 15 minutes + each time and none are able to link my Showmax. Spoke to Sandiswe, Perfect and Phindile. When it gets to the point where the prompts they give you don’t work they just end the call. Tired of this now. They rep**** and said I was connected which isUNTRUE. ALSO WHEN THEIR AGENTS CANT HELP YOU THEY JUST DISCONNECT UOUR CALL. LASTLY THEY KNOW I AM STREAMING WITH NO DECODER BUT CONTINUE TO CHARHE ME DECODER INSURANCE . WILL BE CANCELLING MY WHOLE PAKAGE NECT MONTH. TODAY SIBUSISO CUT MR OFF LIKE ALL THE OTHER PREVIOUS AGENTS.
106 replies
19 months ago
LIES AND DISINFORMATION ON HOW THE SELF PAYMENT GAP WORKS AT DISCOVERY HEALTH.
Shocking service and lies regarding my self payment gap. 1. Discovery keeps their clients in the dark. They do not tell you that they will pay all and sundry out of your medical savings but because these products and services have HIDDEN codes attached to them that you are not aware of they ADD THESE AMOUNTS TO YOUR SPG. 2. ONCE YOUR SAVINGS ARE COMPLETELY DEPLETED AND YOU ARE IN YOUR SPG IF YOU TRY QUERY WHAT OF YOUR OWN PUT OF POCKET FUTURE PAYMENTS WILL REDUCE YOUR SPG THEY WILL NOT DISCLOSE THIS INFORMATION. 3. Only once you have paid for a claim will they tell you how much your payment will reduce your SPG. At this point you could find out - tough luck - none of what you paid for is recognised and none of it will bring your SPG DOWN. 4. So you are left completely in the dark as to whether you have any recognised claim. 5. Apparently there is a claim specialist who knows the discovery rates on the codes and how much and what codes will reduce your SPG BUT YOU CANNOT SPEAK TO THEM. 6. So they attempt to ensure you never get out of your SPG AND CAN NEVER ACCESS YOUR ABOVE THRESHOLD. 6. Nearly three hours on the phone with 6 agents and no one can tell me anything other than there is some SECRET CLAIMS SPECIALIST t who knows the rates and codes but you CANNOT speak to him or her as they don’t talk to customers. How is one supposed to manage their health with such UTTER AND COMPLETE OBFUSCATION. AND OF COURSE THEY WILL NOT BOTHER TO REPLY. CALL CENTRE AGENT LEE AND DENISE DESERVE SPECIAL MENTION FOR THRIR HIDING BEHIND LIES AND OBFUSCATION
106 replies
20 months ago
Consultants ell-equipped to deal with minor tech problems
Changed to stream premium package from decoder premium package. Showmax is included but I see my Showmax is disconnected. Spoke to three people in the call centre for 15 minutes + each time and none are able to link my Showmax. Spoke to Sandiswe, Perfect and Phindile. When it gets to the point where the prompts they give you don’t work they just end the call. Tired of this now.
265 replies
Review Distribution
5 Star
5 (20.833333333333332%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4.166666666666667%)
1 Star
18 (75%)