ER nurses rude and abusive

We had the most horrible treatment by ER nurses in the Eugene Marais Hospital - very much the same as other complaints on Hello Peter. We were treated very rudely by the nursing staff who also severely hurt my mothers arm at a failed spiteful drip attempt. I am fuming after reading the experiences that other people are going through the same and nothing is being done. You treat people that pay for health care worse than the service I expect in a Public Hospital. Where can I lodge a formal complaint against the nurse that treated my mom. I am not going to leave this now. Will also consider pursuing this legally if my query is not resolved to satisfaction. That nurse needs to be fired and removed from that hospital asap.