FD
Frikkie L
Active since Oct 2012
13
Reviews
0
Industries
Reviews
13 reviews25 months ago
ER nurses rude and abusive
We had the most horrible treatment by ER nurses in the Eugene Marais Hospital - very much the same as other complaints on Hello Peter. We were treated very rudely by the nursing staff who also severely hurt my mothers arm at a failed spiteful drip attempt. I am fuming after reading the experiences that other people are going through the same and nothing is being done. You treat people that pay for health care worse than the service I expect in a Public Hospital. Where can I lodge a formal complaint against the nurse that treated my mom. I am not going to leave this now. Will also consider pursuing this legally if my query is not resolved to satisfaction. That nurse needs to be fired and removed from that hospital asap.
0 replies
25 months ago
Eugene Marais ER unit Nurse - Rude and Abusive
We had the most horrible treatment by ER nurses in the Eugene Marais Hospital - very much the same as other complaints on Hello Peter. We were treated very rudely by the nursing staff who also severely hurt my mothers arm at a failed spiteful drip attempt. I am fuming after reading the experiences that other people are going through the same and nothing is being done. You treat people that pay for health care worse than the service I expect in a Public Hospital. Where can I lodge a formal complaint against the nurse that treated my mom. I am not going to leave this now. Will also consider pursuing this legally if my query is not resolved to satisfaction. That nurse needs to be fired and removed from that hospital asap.
56 replies
34 months ago
Telkom - Affected my Credit Score negatively, while I did the right thing as a client.
I opened a new bank account and called all my service providers including Telkom to update to my new debit order account details. Telkom is the only company that cannot update my details as it have to be 3 months old. How do you expect clients that open a NEW bank account to keep open and pay for two accounts for three months - just for your ineffective processes? Even though I called twice to try and change the details my debit order now bounced since my old account is closed and this has now affected MY CREDIT RECORD!!!! Why are you the only company in SA that has this stupid rule!? What sense does it make when a client is trying to do the right thing and send you a notification early that they opened a new bank account. How does this make sense? Surely I am not the only person that ever opened a new bank account. Why put yourself at risk of not accepting new debit order details vs forcing clients to pay online? and sending through a debit order to a closed account that bounce when clients call you to notify you that the account is closed. DOES NOT MAKE SENSE!
0 replies
39 months ago
I am getting NO service or assistance from Standard Bank
I applied for a re-advance on my homeloan to fund a solar installation. It was approved and I sent all the documents on the 19th of January 2023. My solar quote is expiring tomorrow and I still have not received the payout. I escalated it twice last week and no one has gotten back to me. I spent hours on the phone and no one is able to assist me to resolve my issue. My personal banker is in a meeting and no one in the call center can resolve. They can only do another escalation to which no one respond. My first escalation was done last week Tuesday or Wednesday. It is really disappointing to have to resort to Hello Peter to try and get service )-: Really disappointed in Standard Bank's service.
132 replies
39 months ago
Standard Bank Grove Mall - Will make you wait hours NO CUSTOMER SERVICE
I had the unfortunate experience to recently visit your Grove Mall branch. The service received was pathetic to say the least. On the first occasion - I had to wait longer than an hour in a queue behind 3 people to collect my card, in the second instance my mom had to wait more than two hours to fix her email for internet banking on a new phone. ALL clients in the bank complain on this as the staff takes 40+ minutes to serve a single client. I really dont know what is going on but if you dont do something about the service level in this branch you are going to lose ALLOT of clients. Implement a ticketing system asap so you can see what clients are experiencing. I will rather move banks than go into the Grove branch again. You are wasting money keeping open the branch with the current staff members that is there.
132 replies
55 months ago
Discovery treats you as a number not a human
After a recent health check Discovery Health advised that I go see a GP for high blood pressure. I went to my GP. I have been on the Classic Saver plan for 10 years. Discovery changed the benefit of seeing a Doctor x2 after your MSA runs out, I did not know I now had to see a "virtual doctor" to recommend that you see a real Doctor. I assume this is because many issues can be resolved virtually. I however missed this tick box as I did not know about it. I am also 100% sure the virtual Doctor would have told me to go in as you cannot measure blood pressure over the phone or virtually. What really makes me unhappy is that Discovery refuse to listen to reason and consider the merits of the case, I am basically a number and the call center recite the same disclaimer lines over and over. You need to start looking at your customers paying R3900 a month like human beings again and not as numbers. I am going to explore my options to move as I feel you have become a business of NO and numbers. You can ignore my opinion, but you have lost a client I am sure you are going to lose many more.
106 replies
66 months ago
Standard Banks Star Employee
Dear Standard Bank, I am writing this review to thank Gontse Legodi. I am a prestige banking client but have not made use of the prestige bankers before. I was applying for a bond substitution and Gontse supported me all the way. She was always available, responded timeously and delivered an exceptional professional service throughout the process. It was really a pleasure working with her and she is a great asset to your company. Thank you again Gontse for helping me through all the glitches and being there.
112 replies
124 months ago
Thank you for helping!
I just want to thank George Muntean who I spoke to at the call center yesterday, Ref: 4266451684.<br> <br> He tried his best to solve and escalate a query my mom experienced with a hospital claim. Someone from Discovery already followed up with her today to give her progress on the case.<br> <br> Thank you for the friendly and helpful manner in which you dealt with me as a Discovery member and your assistance in regard to my mom's issue.<br> <br> You are truly a great asset to the Discovery Call Center Team. Keep up the good work and kind spirit.
0 replies
127 months ago
38% increase in 3 months????
I am really unhappy with Santam, I recently bought a new house and got a quote from them to insure my building. The quote came in at R386.08, less than the banks insurance of R408. It however took a few months to register our bond as we were held up by building plans. A few months later when I advise Santam that the house has registered and to activate the insurance on the building the amount they are deducting is R530.86 - on exactly the same house a 38% increase???!! The excuse a quote is only valid for 30 days. Why have my credit score suddenly diminished, please can someone explain to me? I have been a loyal customer for many years but is extremely unhappy about this situation and would like someone to explain to me how this is possible. In the mean time I will get quotes from other insurers to consider moving all my insurance away from Santam which includes: Building, Home Content, 2 Cars, 2 Cell Phones
75 replies
131 months ago
Standard Bank does not respond to Hellopeter
I have logged a urgent query that has been outstanding for a month on the 16/07/2015. To date the Bank has not solved my issue or responded to my complaint. If you are reading this I would advise you not to become a client of Standard Bank as they do not value you as a client. Do not apply for a homeloan with them as they provide terrible service. They have delayed my entire buying/selling process with a full working month to just remove the bank insurance from my application. I am absolutely disgusted and horrified that any private company in the 20th Century can provide this level customer service (NO SERVICE) to one of their \Prestige"clients. You have really dissapoineted me Standard Bank. Also if you are not interested in phoning me back today. Please leave of your supplier response from this complaint. I will not wait another 56 hours for no reponse. I will be sure to tell everyone that wants to listen about this \""pleasant\"" experience."""
0 replies
Review Distribution
5 Star
2 (15.384615384615385%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (46.15384615384615%)
1 Star
5 (38.46153846153846%)