Daylight ******* and AWFUL customer service!

If I could rate Euphoria Golf Estate and Hydro Restaurant and Bar a -5 I would and it has been more so based on the way my complaint was handled rather than the complaint itself. A large group of 12 of us went to the Euphoria bar on Easter Sunday (20/04/2025) and we ordered quite a few Jager Bombs. The price of these drinks was not stated on the menu and when we received the bill, we realised we had been charged R100 for 1 Jager Bomb. This was the same price as most of their ****tails! I queried this with the staff and they told me that one shot of Jager was R40 and the tin of Red Bull was R60. Firstly, one Jager Bomb does not require a full tin of Red Bull and we ordered 10 each time we ordered so the tin was split between 2/3 drinks. Secondly, I have never in my life paid such an exorbitant price for a Jager Bomb. I went back the next morning to query this with one of the managers, who told me she unfortunately couldn't do anything but would pass it on to her manager. After asking multiple times for the general manager, Naphuno's email address I was not given it. I phoned Euphoria multiple times and eventually figured it out myself and emailed her. She repeatedly told me she was too busy to deal with my complaint. I gave her the whole week last week to sort it out and continued to email her asking her to give me a call. It would've taken 5 minutes of her time, and as a general manager, customer relations should be your TOP priority! It clearly wasn't. I have still not heard anything from Naphuno and she is showing zero interest in helping to solve this. It would've been a very easy problem to deal with if it had been taken care of in a respectful and professional manner!!!