SL
Simone L
Active since Mar 2022
4
Reviews
0
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Reviews
4 reviews12 months ago
Daylight ******* and AWFUL customer service!
If I could rate Euphoria Golf Estate and Hydro Restaurant and Bar a -5 I would and it has been more so based on the way my complaint was handled rather than the complaint itself. A large group of 12 of us went to the Euphoria bar on Easter Sunday (20/04/2025) and we ordered quite a few Jager Bombs. The price of these drinks was not stated on the menu and when we received the bill, we realised we had been charged R100 for 1 Jager Bomb. This was the same price as most of their ****tails! I queried this with the staff and they told me that one shot of Jager was R40 and the tin of Red Bull was R60. Firstly, one Jager Bomb does not require a full tin of Red Bull and we ordered 10 each time we ordered so the tin was split between 2/3 drinks. Secondly, I have never in my life paid such an exorbitant price for a Jager Bomb. I went back the next morning to query this with one of the managers, who told me she unfortunately couldn't do anything but would pass it on to her manager. After asking multiple times for the general manager, Naphuno's email address I was not given it. I phoned Euphoria multiple times and eventually figured it out myself and emailed her. She repeatedly told me she was too busy to deal with my complaint. I gave her the whole week last week to sort it out and continued to email her asking her to give me a call. It would've taken 5 minutes of her time, and as a general manager, customer relations should be your TOP priority! It clearly wasn't. I have still not heard anything from Naphuno and she is showing zero interest in helping to solve this. It would've been a very easy problem to deal with if it had been taken care of in a respectful and professional manner!!!
0 replies
24 months ago
No internet for over a week!
I have had no internet connection for more than a week now and after several calls with my ISP the issue has not been resolved. They came to the conclusion that is was a Vumatel issue and have been logging tickets to the Vumatel team but to no avail! I just keep getting told that the issue is being escalated and I will be contacted by Vumatel. I still have not been contacted by Vumatel and I can't continue to sit and wait patiently for a technician to come out and sort out the issue while I keep spending MORE money on data as I work from home. I trust this will be sorted out as a matter of urgency!!!
53 replies
25 months ago
Transition from Eastgate VA to Morningside VA
Good day, I have permanently moved from Eastgate VA to Morningside VA, and had to pay the R245 transition fee via the VA link that was sent to me. I did that on 17 Jan and have the PoP as well and the transaction receipt, both of which I have emailed through to numerous Virgin Active employees, at both the Morningside gym, as well as head office, however every time I try enter the gym, I have a hold on my account because the payment has not reflected on your side. Nothing has been done from Virgin Active's side to sort this out besides phone calls after phone calls from head office asking me to pay the R245. I will NOT pay another R245 to sort this issue out! I then explain the story and they ask me to email the PoP to another person, and tell me they will escalate the issue. Nothing has been solved since 17 Jan!! It's been 2 months, and I still can't get into the gym without a hassle!!!
0 replies
50 months ago
Day 11 and I`m still waiting to get connection
Day 11 and I still don`t have a functioning internet connection. The technician came over to mount the router on Wednesday however connection was not good in any viable position of the router, so he suggested that I try a 4G sim card instead of the current 5G sim that I currently have as there are many more 4G towers in a smaller range of my apartment. I have the router so all I need is the sim card. I sent an email straight away to support to downgrade me to a 4G contract and send me a new 4G sim to try and hopefully solve the connection issue and I`m still waiting for the courtesy of a reply. Shocking service!
53 replies
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1 Star
4 (100%)