Dissapointed.

This was my 3rd visit to euphoria between 2020-2023, I have had ok experiences where I felt there was room for improvement. On Christmas day the lunch was delayed by 30minutes and there was no communication whatsoever,our slot was supposed to be 2hrs and it ended up being 1hr 30minutes because of the delay. The food wasnt the best, I really dont k ow what happened to the standard here? Have they gotten a new chef? Consistency? When I later checked in I was checked into a room that had a leak,meaning the carpet was wet and we didnt know where the water came from,the staff really did their best to assist even though I was that one that insisted that I didnt want that room. and they managed to relocate me. Later we ordered room service, the food was terrible,presentation and quality easpecially for what you pay for . I know it is peak season and people are happy but my neighbours were loud,children banging doors screaming and playing outside from 21:00- 23:00pm,running up and down and when I called reception 3times to report this, no one was answering and I asked myself what if there was an emergency? then 15min later they called back and the guy I spoke to sent someone and when they got to the rooms,they were not assertive and I could here the kids parents taking over the conversation and when the staff left, it was business as usual. I was lying there thinking if I should get into my car and drive back home the next day because this is really not on.I am in the tourism industry, I have been there for almost 20yrs,I am well travelled,I know december is peak and crazy, I know staff is tired and they are doing their part. I also believe that if we are consistent and we do the bare minimum the team can go far.Customer will walk away seeing the effort. I really will not recommend this place and I dont think I will come back again. I love the area and all,It is beautiful but there is no order.