Leadership Principles; Customer Service

Ordered 200g steak and wings I received not even 100 gram of steak asked nicely to weigh the steak it did not even look like a steak just a piece of stew meat grilled. The “store manager” by the name Patrick as he said refused to allow me the honor of acknowledging what I am paying for. He referred to another “manager” who refused to come out and address me. Sat for more than 30 minutes for solution instead they offered me to order something I did not want to eat which I refused cause all I wanted to eat was Steak and Wings…. Waited and waited to me I felt undermined. Let’s turn the table if it was a white person complaining about the same problem how was it gonna be solved? Were they gonna receive the same treatment that I have received? Were they gonna be ignored just because maybe their Rand weighs more than mine? Is it because I am young black woman that I am treated like an idiot who knows value of the Rand she holds?

Equality and fairness not served at all by management of Euro Caffé