Poor service

We bought a suit for my fiance' on the 3rd November from the umhlanga branch and they had to get the correct size and colour from another store which they said would take a few days. It's been 3 weeks and we still waiting for feedback, whenever I call it's one story after another from Ayanda the sales assistant. The service is poor and they have incompetent staff unable to give any time frame as to when the correct sized suit will arrive and we have already made payment. Utter poor service.