KB
Kalle B
Active since Apr 2018
25
Reviews
0
Industries
Reviews
25 reviews29 months ago
Utter disgrace
If there is ever an insurer that gets the award for not only poor service but poor client engagement it's Momentum insure! Our newly renovated kitchen had a water leak and they took forever to get a plumber out to fix it, as a matter of fact we had to call them repeatedly for an update as they'd say 'I'll call you back' but no one ever does! The water leaked from our kitchen all the way into our lounge and damaged the kitchen cupboards and floors. Only once the plumber/plumbers found and repaired the leak (as different plumbers kept coming as no one could find the source of the leak) could they get a contractor in to repair the floors let me tell you that was another tedious exercise as the contractor appointed did not have stock of the flooring. The carpenter they assigned to us was only going to repair half the kitchen as the assessor sent out by Momentum said the water damage by the fridge cupboard is due to the fridge. Yet we provided Momentum with images of the extent of the leak and our new Samsung frost free fridge did not cause 'water damage' to our newly renovated kitchen cupboard. All the cupboards that were exposed to the water leak which lasted hours due to Momentum not sending out a plumber promptly yet instead told us to phone claims department when they open at 9am were damaged. The fact that an assessor can only approve half the damage just shows you his not knowledgeable and they do not listen to their clients or look at the evidence provided in the photographs of the damage to a newly renovated kitchen. Momentum is only interested in taking your money month after month and when the need arises to actually claim in an emergency they don't care, mind you we've never claimed this is our 1st claim and what a headache it's turned out to be. It's been 3 months and we still waiting for repairs and yes we're still phoning daily as no one in Momentum knows how to 'call you back.' I'm ever sorry I switched from Outsurance to Momentum I would never had received such poor customer service by employees or *********** contractors hired to execute a job let alone have us wait 3 months to have our kitchen back.
72 replies
29 months ago
Utter disgrace
If there is ever an insurer that gets the award for not only poor service but poor client engagement it's Momentum insure! Our newly renovated kitchen had a water leak and they took forever to get a plumber out to fix it, as a matter of fact we had to call them repeatedly for an update as they'd say 'I'll call you back' but no one ever does! The water leaked from our kitchen all the way into our lounge and damaged the kitchen cupboards and floors. Only once the plumber/plumbers found and repaired the leak (as different plumbers kept coming as no one could find the source of the leak) could they get a contractor in to repair the floors let me tell you that was another tedious exercise as the contractor appointed did not have stock of the flooring. The carpenter they assigned to us was only going to repair half the kitchen as the assessor sent out by Momentum said the water damage by the fridge cupboard is due to the fridge. Yet we provided Momentum with images of the extent of the leak and our new Samsung frost free fridge did not cause 'water damage' to our newly renovated kitchen cupboard. All the cupboards that were exposed to the water leak which lasted hours due to Momentum not sending out a plumber promptly yet instead told us to phone claims department when they open at 9am were damaged. The fact that an assessor can only approve half the damage just shows you his not knowledgeable and they do not listen to their clients or look at the evidence provided in the photographs of the damage to a newly renovated kitchen. Momentum is only interested in taking your money month after month and when the need arises to actually claim in an emergency they don't care, mind you we've never claimed this is our 1st claim and what a headache it's turned out to be. It's been 3 months and we still waiting for repairs and yes we're still phoning daily as no one in Momentum knows how to 'call you back.' I'm ever sorry I switched from Outsurance to Momentum I would never had received such poor customer service by employees or *********** contractors hired to execute a job let alone have us wait 3 months to have our kitchen back.
0 replies
31 months ago
Nightmare plumbers
We had a water leak and plumbers were sent out you assess the situation on 2 occasions they could not find the leak, informed us to call back when leak starts up again which we did and they couldn't even assist. Poor service support and *********** assistance.
0 replies
31 months ago
Nightmare insurance
It's been 3 weeks since our claim for a water leak was lodged and still not resolved. They sent out plumbers/leak detectors to assess and could not find the leak, however they saw the visible water all over kitchen into lounge and then requested the kitchen cupboards to be removed then we had to wait on a carpenter to remove the cupboards the week after. The plumbers returned and again said they could not find the leak to call them when the leak returns and when we did they refused to help us and indicated the claim is closed. After calling back and forth to Momentum emergency they couldn't help, they told us to call the next morning. There is no sense of urgency to assist clients from these service providers, I'm not sure why I'm paying for insurance in times of crisis no one helps. I phoned insurance again when the leak restarted and kitchen flooded again and I'm still waiting for them to get back to me with a plumber, it's already been 3 hours since 1st contacting the call Centre and not one update or courteousy call on progress.
131 replies
57 months ago
Poor service
We received a sms indicating our parcel is out for delivery on the 16th August at 8:20 yet nothing was delivered. Tried calling to follow up but you get sent through to the jhb branch which transfers you to durban then no one answers in Durban and the call cuts. They definitely need to improve their service in regard to keeping customers updated and if the sms indicates its out for delivery today it surely needs to be delivered.
0 replies
61 months ago
Poor incompetent service
I've had such poor service from a consultant for my Discovery health policy changes, it's taken over 8 months to transfer to my husband's vitality which is still in progress and its been a constant struggle to have policy changes made and trying to get prompt feedback from the consultant or proper advice. At this point it's not even worth having these policies as they are unable to competently assist clients. The main task should be taking care of your clients.
106 replies
63 months ago
Poor service, just keep taking your money!
I requested my gap cover policy to be canceled in November 2020, the consultant Krystle Kirkwood had confirmed that the policy was canceled via email on the 27/11/20 and the last debit order would be December 2020. I then had a debit order go off in Jan to which I emailed her requesting an explanation as the policy was canceled she never responded and again in February another debit order occurred. Such poor service received after doing all the necessary requirements to cancel it policy no 1043804282. They don't update their system when yet I requested cancelation 3 months ago!
56 replies
66 months ago
Poor customer service
Took old mutual gap cover through iwyze and requested my policy to be canceled as my husband added me to his cover, called them to cancel to which they responded I should send an email to there claims dept. Emailed claims and customer care but never received any feedback if my request was processed and that was last week. So much for saying they'll get back to you in 2 days they don't. Poor service.
56 replies
66 months ago
Poor service delivery
Incompetent courier company delivering goods! Didn't bother to call or confirm identity just delivered package to a stranger. My order never arrived it ended up at the police station due to them utilizing inadequate courier companies i.e. Fast and furious couriers. Fortunately the police officer called me to inform me she has my package. Poor service!
0 replies
66 months ago
Pathetic service
Utter poor service. Delivered package to police station instead of the company indicated in the address. Didn't even bother to call! Lucky the officer called me to collect package from her. Incompetent staff working for this courier. You lucky if they don't steal your goods seeing that they let anyone sign for your parcel and don't even contact you to confirm delivery or your name!
56 replies
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4 Star
2 (8%)
3 Star
0 (0%)
2 Star
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1 Star
23 (92%)