Refund

We went to hire a suit for my son (5ys) and Fiona took measurements, on the 16th of Dec we collected, it was already in the suitcover with his name on it. We took it and left, only to find on the wedding day that it doesnt fit, it could easily fit a 13yr old. We had to buy another one. On the 17th we returned it and told Jordan what had happened and apparently we were not the first ppl to complain about this that day. He said Fiona was on leave we should call on the 24th for our refund, I did and again on the 28, 31 and 4th of Jan and Fiona kept saying H/O needs to authorise the refund and there is skeleton staff. Today she changed her tune and is saying Jordan was not supposed to give us the suit without my son fitting it, its their policy and she doubts h/o will authorise the refund. It is not our fault that they did. Also on the coupon attached to the suitcover the measurements had been altered by their tailor, for what? we don't know. We did not use your suit, we have receipts of the one we bought, because of your incompetence, and therefore need our money back. You can deal with your Consultant and Fiona is now shifting the blame to Jordan and is denying being our consultant