SM
sbusisiwe M
Active since Aug 2014
4
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0
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Reviews
4 reviews19 months ago
IRP5 with the correct PAYE amount!!!!!
I opted for my monthly allowance to be taxed in 2022 and it was effected immediately. however when I submitted my 2023 return there was no PAYE. The same has happened on my 2024 IRP5 from GEPF. I need the PAYE deducted from my monthly allowance to reflect on the EMP501 you sent to SARS and my Tax Certificates for the 2023 and 2024 Tax years updated accordingly. thereafter I need both these IRP5s to be emailed to me to request for a Sars revision. As it is, I owe SARS over R95k unnecessarily due to your incompetence. Calling your offices and emails has proven pointless.
0 replies
22 months ago
Process my full gap cover claim!!!
Without claiming, I've had a gap cover policy with Old Mutual for over six years. At the end of June 2024, my son had an operation, and I submitted two claims to Old Mutual. One was for an Anaesthesiologist for R13k, and they paid. Another for an Orthopaedic Surgeon for R42k. With this one, there was a back-and-forth; I had to send numerous emails and make phone calls to no avail. Eventually, I emailed instructing them to cancel my policy after finalising my claims. To my greatest surprise, they cancelled my policy effective from the 31 of August 2024. They later paid ONLY R13k towards the second claim. I am appalled. I had been reading about Old Mutual being useless and lots of allegations, and I had no input because I had never submitted a claim and therefore couldn't relate. I need the claim to be settled before I take legal action. I will never refer anyone to Old Mutual and would advise anyone with a policy to cancel it immediately. They are useless!!!!
1 reply
81 months ago
Disgusted by DSTV incompetent staff!!!!!!
I bought an Explora 3 a week ago, it was installed perfectly but not playing. I called DSTv 5 times in one day and used your Whatsapp service. I was put on hold for 30mins and more, asked to try out various things which proved that it was a trial and error situation, the agent didn’t know what to do. Eventually, their famous line was used “systems down just dial again”. This I get told every single day!!!!!!!!! Another agent said I should ask my Accredited and experienced Installer to come back because he made a mistake in the connection, I did, he came back but advised that I call Dstv again as everything was fine on my side. One of my requests was that they disable one smartcard and change Primary decoders, an Agent said it was done but when I called today it was not done. In essence I have a decoder that is not playing and I have been calling dstv every single day for the past week, spoken to over 10 agents and not even one of them has been able to assist. I am still sitting with this problem. Over and above that I can’t access Catch Up, I get an error that reads “Dstv Catch Up is not available in this country yet”. Your agent asked me to scan after that she had me on hold for 15mins, I realised she wasn’t coming back and I cut the call. Waste of my time and money!!!! Clearly my issues can not be resolved by your Contact Centre as your staff is very polite and useless, the most incompetent assistants I have ever dealt with. In June I also requested for a change of billing dates from 15 to month-end, July and Aug it worked, came 15 Sep I was disconnected, I called again purely a waste of my airtime and two agents failed to give me an explanation and insisted I pay or I won’t be reconnected. I requested to speak to a Supervisor, she kept interjecting, and was very unprofessional (Poor leaders no wonder your agents are delivering such a service). After realising that we were going nowhere I requested that she transfers me to another Supervisor who will try to help. Nkosinathi took the call polite as ever, he scrutinised my account, confirmed that I have a credit even and that it should have not been disconnected, rather downgraded from a Premium to a compact, he took my details, was going to listen to their call recordings and get back to me. Till this day I am waiting for his call. I decided to comply and complain later as my children were suffering in the hands of Dstv. Came month-end line was disconnected again. In short Since Sep 15 I have been making payments every 2 weeks, yes month-end and the 15th. Now I am paying for a service I am not even using because of your lack of support and absolutely disgusting and appalling service delivery. I would appreciate it if somebody who knows what they are doing and getting paid for calls me and resolve all these issues urgently. I am so done with Dstv. You don’t even deserve this one star, it’s there by default.
1 reply
127 months ago
Refund
We went to hire a suit for my son (5ys) and Fiona took measurements, on the 16th of Dec we collected, it was already in the suitcover with his name on it. We took it and left, only to find on the wedding day that it doesnt fit, it could easily fit a 13yr old. We had to buy another one. On the 17th we returned it and told Jordan what had happened and apparently we were not the first ppl to complain about this that day. He said Fiona was on leave we should call on the 24th for our refund, I did and again on the 28, 31 and 4th of Jan and Fiona kept saying H/O needs to authorise the refund and there is skeleton staff. Today she changed her tune and is saying Jordan was not supposed to give us the suit without my son fitting it, its their policy and she doubts h/o will authorise the refund. It is not our fault that they did. Also on the coupon attached to the suitcover the measurements had been altered by their tailor, for what? we don't know. We did not use your suit, we have receipts of the one we bought, because of your incompetence, and therefore need our money back. You can deal with your Consultant and Fiona is now shifting the blame to Jordan and is denying being our consultant
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (25%)
1 Star
3 (75%)