Eurolux poor service

Bought about a year and half ago a Eurolux insect killer. Now my problem is that the stater packed up. I bought Eurolux and paid more for it because I thought if something goes wrong I would be able to get spares easy. But my reasoning for paying more for the Eurolux product was totaly wrong. Cant get a simple thing like a starter. Tried every where. I decide to contact Eurolux. But whit no only refering me all over the show. The mail that I receive was from a Tesha. Not even trying to solve the problem. So be awre not always beter to pay more for a product. VERY POOR SERVICE