Pathetic service from Eurolux

I made the effort to drive 40km to the Eurolux showroom to purchase a light. I wanted to see the display before purchase. I was happy with the purchase, paid the company I had to buy it through, a WEEK later, still Eurolux has not taken interest to deliver the item from the company I bought it through. I called this afternoon and the staff left early. Nobody could assist once more. The service of this renowned brand is not good.