Beware: Poor Quality & Zero Accountability from Europa Art shoes

I am extremely disappointed with the service I’ve received from Europa Art Century City. I purchased a pair of navy work shoes on 15 February 2025 for R3,192—only to discover after one wear that the gold buckle detail was coming loose and the glue work was clearly defective.

I returned the shoes on 21 February 2025 with proof of purchase and photos clearly showing the poor workmanship. Instead of offering a refund (as per the Consumer Protection Act), they proceeded to "repair" the shoes without my consent, then claimed it was not a defect but “part of the design.”

After nearly month of silence, I followed up myself, only to be shown a substandard “repair” that didn't fix the problem. Despite the shoes being worn only once, the store refuses to refund me and claims the defect is "normal". I requested:

A refund (which I am legally entitled to) A repair report The name and qualifications of the person who inspected the shoes

Their own terms even mention that defective items can be returned with proof—yet they refuse to take accountability. This is not what I expect from a premium brand.

If you're considering shopping at Europa Art, be warned: they do not stand by the quality of their products, and should something go wrong, you may be stuck with faulty goods and no proper customer support. This is unacceptable for a brand of their supposed calibre.

I have now escalated this matter to the Consumer Ombudsman.

#EuropaArt #PoorQuality #CustomerRights #ConsumerProtection #HelloPeterComplaint