Shoe Return at Europe Art

Bought the shoes on the 20.05.2024, I wore the shoes on the 24.05.2025 and i realized that the shoes were uncomfortable and whilst walking, the back part of it was coming off. i didn't even wear the shoes for more than 30min that's how uncomfortable they were. Mind you, its the first time I'm returning something over 9 years buying at the store. I returned the shoes on the 05.06.2025 in a box and attached receipt. Had paid R1745 for the shoe. below is the response from: Lana Jankolovski

Thank you for reaching out and for your continued support over the past nine years.

We truly value your loyalty and appreciate the trust you’ve placed in Europa Art.We understand that the shoes you purchased on the 20 May did not meet your expectations in terms of comfort and fit. After reviewing your feedback and confirming the details with our store team, it was confirmed that the shoes have been worn.

As such, and in line with our Company policy, we are unable to offer an exchange or refund on shoes that have been worn.

We appreciate your understanding in this matter.