Unprofessional service with no customer care

Went on Monday the 9 th to collect a car as arranged the previous week on arrival i was made to wait nearly 3 hours as my reservation did not pull through, the receptionist did not even try and call my insurer to explain what the holdup was i contacted my insurer throughout and was made middleman between the 2 companies, while having to witness the two female ***orkers bickering about who is responsible to pick up a vehicle from another client or location. No manager came to assist or intervene and he was there, instead he remained in the back office despite being fully aware of the inconvenience we were experiencing. At the end I got a car i was not happy with but was told that i get what is available, however upon request for a different car in the same range was told those were booked, why then was i not afforded the option of booking a car on Thursday last week when i arranged for car hire and spoke to your contact centre?? I would not recommend any one to deal with Europcar particularly the Mogale branch worst customer service ever.