JP
Janelle P
Active since Aug 2019
7
Reviews
0
Industries
Reviews
7 reviews1 month ago
Unprofessional service with no customer care
Went on Monday the 9 th to collect a car as arranged the previous week on arrival i was made to wait nearly 3 hours as my reservation did not pull through, the receptionist did not even try and call my insurer to explain what the holdup was i contacted my insurer throughout and was made middleman between the 2 companies, while having to witness the two female ***orkers bickering about who is responsible to pick up a vehicle from another client or location. No manager came to assist or intervene and he was there, instead he remained in the back office despite being fully aware of the inconvenience we were experiencing. At the end I got a car i was not happy with but was told that i get what is available, however upon request for a different car in the same range was told those were booked, why then was i not afforded the option of booking a car on Thursday last week when i arranged for car hire and spoke to your contact centre?? I would not recommend any one to deal with Europcar particularly the Mogale branch worst customer service ever.
53 replies
1 month ago
I dealt with the most arrogant call centre person Tanya who tells me I should query my concern with the car hire company instead of assisting me or try and be a liaison between myself and the car hire and being defiant enough to tell me how little I pay f
I dealt with the most arrogant call centre person Tanya who tells me I should query my concern with the car hire company instead of assisting me or try and be a liaison between myself and the car hire and being defiant enough to tell me how little I pay for car hire. Very disappointed in the client service I've received. Thank you to Kagiso and Chazline for trying to remedy the situation
53 replies
29 months ago
De*****ed by accelerit
After i had cancelled my subscription, i was still charged the monthly fee for 2 months, call daily for refund sent from pillar to post. please do yourself a favour dont trust these people
0 replies
35 months ago
Excellence in service
Jabulile Shiba was professional knowledgeable and very patient while being on speaker phone with both me and my husband bombarding her with information regarding our car. Thank you for your patience
53 replies
78 months ago
Great service received
Ntokozo Sibeko was an absolute pleasure to deal with, compassionate and Empathetic to my situation. Thank you SOOOO much
105 replies
81 months ago
Pathetic service
I have paid off my loan account and received a letter stating i still had a policy with Hollard that is active in the amount of R202.01c. I contacted Direct Axis on the 29th of August at 11h20 (check your call records) and was assist by the most unenthusiastic person ever, sounded so disinterested it actually made me glad when my call got disconnected. I then returned the call and was met by yet another rude person who without explaining anything to me just diverted my call to another department. If that is the service im soo glad im done with your company and will NEVER refer anyone there. FYI ...... i called Hollard assisted be professionally and even gave me a call back minutes later to find out if my query was resolved..... you can go learn something there.
105 replies
81 months ago
Great service Friendly staff
Friendly efficient and delightful pleasure to speak to. thank you for your assistance with my policy: THANK YOU
210 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
1 (14.285714285714286%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
3 (42.857142857142854%)