Formal Complaint – Poor Service and Missing Suit Bag

To: The Manager Eurosuit – Canal Walk, Century City Date: 30 October 2025

Subject: Formal Complaint – Poor Service and Missing Suit Bag

Dear Sir/Madam,

I am writing to express my disappointment with the poor service and lack of basic customer consideration I have received from your store.

On 29 August 2023, I purchased my son’s matric ball suit from Eurosuit Canal Walk for R5,000. When I collected the suit after alterations, I was told there were no suit bags available, and that I would have to take this brand new suit in an old hire bag. I was not happy about this but had no alternative at the time.

Fast forward to this year — my son wished to repurpose the same suit for his girlfriend’s matric ball. As it was slightly tight, I returned it to Eurosuit for further alterations to allow more room in the pants and jacket. I returned it in the same old hire bag I originally received.

Upon collecting the suit this past Saturday, I was once again informed that there were no suit bags available, and that the suit was being given to me in a plastic bag. This is completely unacceptable for a store of Eurosuit’s reputation and pricing. It is unreasonable that customers who spend thousands of rand are repeatedly told that no suit bags are available.

As a paying customer who has driven multiple times from Durbanville to Canal Walk, I find this situation appalling. Proper presentation and care for a R5,000 suit should be the bare minimum standard.

I therefore demand that a new Eurosuit suit bag be provided to me and delivered to my home address before my son’s upcoming matric ball on 2 December 2025.

Delivery address: 69 Monte Carlo Street Leicester Square Complex, Flat 7 Uitzicht, Durbanville

Please arrange courier delivery and confirm once dispatched.

I trust this matter will be handled promptly and professionally.

Kind regards, Candice Davids 📞 0724627166 📧 candicedavids28@gmail.com