No service renderd but full refund not given, horrible events company

If i could give no stars i would. I recently got married and contacted events props for Hire SA for their special on their 360 booth in august. We agreed to have a contract and them to be at my wedding at a specific time which was for the entertainment of the guest during the canepes session. The contacted me on the morning of my wedding to state that the fuse in the machine blew but they making arrangements for another one. they need to come through 30 mins later which i was not impressed about as i had a very strict timeline for the day. They come through an hour later when the guest needed to be seated for the recpetion to beging and we asked them to come back at 7:30 as this was when dinner was being served and thought the guest can try and use this then as i had already paid for it. My brides**** called as they did not arrive at the third time change we offered to them and the manager was extremely rude to my brides**** we ended cancelling them as there was no longer a need to have them there. They needed to be there at the agreed time which was at 5pm and did not pitch. They charged me R1350 for this service ( R350 was travel fee) It took multiple follow ups for a refund, they still took their R350 travel fee though which i dont think they should have because we got new service or professional communication with them and i did not even get an apology, they did not render any services except for to make everyone else run around and accommodate them on MY WEDDING DAY. Please do not deal with this company they have no idea what proper service is, they have this special up on their facebook page, do not be fooled and think you will get good service from them, you will not. Absolute disregard to the fact that it was my wedding day.