Unacceptable Treatment at Evergreens Store, Kempton Park

I am writing to express my deep frustration with the treatment I received during my recent visit to the Evergreens store in Kempton Park.

On my visit, I withdrew R2000 in R200 notes for my shopping. At the register, instead of a straightforward transaction, the clerk checked the notes and called in two managers without addressing me. One manager, with his back to me, dismissively stated, “No, the note is no good; don’t accept it.” This left me feeling bewildered and disrespected.

When I inquired about the issue, the clerk explained that one note allegedly had dye ink. I could see nothing wrong, but I comp**** and exchanged it, while also asking her to check my other notes, which thankfully were deemed acceptable. However, her laughter when I explained the origin of the notes made me feel belittled and treated like a ********.

Such conduct is unacceptable and contrary to a customer-centric service ethos. This experience has tarnished my view of Evergreens, and I am now reconsidering my future patronage. I can choose to shop where I am treated with respect.

I managed to restrain myself from causing a scene, but I urge you to take this complaint seriously to prevent further incidents of this nature.