Atrocious Service - Long Time Customer

I’ve been a loyal Evetech customer for 9 years, and this is by far the most disappointing experience I’ve had with them.

I ordered and paid for a brand‑new SteelSeries Arctis Nova 5 on 10 December 2025 for both work and gaming. Instead of a new product, I received a used unit. After some back and forth, Evetech eventually sent me a replacement on 19 December 2025 - already a major inconvenience. I was away on leave until 19 January 2025, so I only had the chance to properly test the replacement then. Immediately, I noticed issues: - The audio would cut out randomly on both PC and console - The microphone volume was extremely low. My colleagues on Teams calls could barely hear me. This is clearly not normal behaviour for a headset.

I performed my own troubleshooting — different USB ports, USB A/C, longer cable, factory reset but the issues persisted. I logged an RMA, sent the unit back, and Evetech received it on 29 January 2025. After two and a half weeks of “testing”, they claimed no faults were found and returned the headset to me today. Within 30 minutes of testing it myself, THE EXACT SAME ISSUES OCCURRED AGAIN. To make matters worse, the headset was returned dirty and with light scratches on one of the earcups. At this point, I effectively have a R2800 paperweight (including the cost of accessories), since I can’t use it for gaming due to audio dropouts, nor for work because the mic is unusably soft.

Congratulations Evetech, you’ve lost my trust and I'll be taking my money elsewhere.