Poor service from evolution consultants

My late father had a funeral policy with real people (which is now Evolution Finance). He had forgotten about the policy although they still were debiting his bank account until December 2023. Upon receiving a notification of the lapsed policy on the 02/02/2024 He tried contacting the company to find out how much was the amount in arrears and no one could assist him. He went as far as sending an email to the company putting in a claim (death benefit claim) for my late mother who passed on 2019 December. My father untimely past on August 2024 without any response to his enquiry or claim. Evolution takes advantage that most its clients are not residing near their offices (East London) and dismiss them just by saying they will get back to you. I today had a personal encounter with two of their agents who told me they will call me back after retrieving my father's profile. And yet the day is over. I can not fathom how elderly people feel when people ment to assist them in painful moments just treat them as numbers and promise they will return their calls. The frustration of paying for something for years on vain.