Lack of Communication from Evolve Denim

I purchased an item on the 7th of December 2024 and never received it. On the 18th of December 2024 I sent an email asking for feedback, I was told that the item could not be delivered as it was found damaged. For some reason Evolve Denim didn't feel that updating me with this information, while waiting for 11 days, was important. They then further stated on their email that I should specify if I want a replacement or a refund. I specified that if they cannot provide me with the same item as a new replacement I would appreciate a refund...I've had no response from them the whole day. Their communication leaves a lot to be desired...