Sindile T

Active since Sep 2020

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17 reviews

5 months ago

Disappointing Experience at PNP Customs Boksburg

Last year in December I had a sound system installed by PNP Customs in Boksburg. When I arrived there to pick up the car I first had to pay for the work but I noticed that the invoice included an additional pair of 4inch speakers which were installed without my knowledge (speakers which the owner Tony himself said there would be no need for those speakers). But I still had to pay for them which cost an additional R900. I also had to pay for a strengthening board at R750 which I still haven't received today. Earlier in January I went to PNP customs to find out when can I bring the car in for the strengthening board installation and was told that I would be called. Till today I haven't received a call for the strengthening board installation and it has been almost two months now. This is pretty disappointing as I had considered the owner such a nice person with integrity.

0 replies

Santam

6 months ago

Vuyi Cele assisted me with cancelling my account

Vuyi Cele assisted me with cancelling my account. She did make a valiant effort to retain me as a client but I have decided to pursue alternative insurance. She made the cancellation process painless and quick and I appreciate that.

1 reply

Sanlam

6 months ago

Sanlam is Cruel and Callous

Sanlam recently informed me that my mother's life insurance policy was cancelled due to failing to pay premiums for longer than 6 months. Initially my mother had missed two payments in December 2024 and January 2025 which, after a visit to the local Sanlam branch in Queenstown in the Eastern Cape and as advised by the Sanlam representative, I then made a payment to Sanlam to cover the two missed payments. What we were not informed of at the time is that the automatic debit order linked to my mother's account was cancelled and Sanlam stopped debiting the monthly premium which my mother, due to her old age (73) and medical condition (Diagnosed with Dementia), didn't pick up that Sanlam had stopped taking the premiums. If we had been told by the Sanlam representative, which that person failed to do, we could have resolved the debit order issue. Sanlam then claims that they had communicated several times to my mother with respect to the payments not being made manually to the point where they cancelled her life policy. Sanlam does not want to take accountability for the representative who misinformed us and don't have a care in the world to assist with resolving this issue despite of being told of my mother's age as she is a pensioner and her dementia medical condition. This issue could've been resolved if we had obtained correct information from our Sanlam visit to the local branch. After so any years of being a loyal Sanlam account holder Sanlam has displayed a considerable amount of carelessness and callousness. I had no idea that Sanlam could be this cruel despite such continued loyalty from my mother. I will end here, thank you.

4 replies

Graaf Brakes

7 months ago

Thank you Graaff Brakes Boksburg

I've had an issue for several months where my hand brake light on my Renault Kwid would stay on despite having replaced my brake pads. I took the vehicle to Renault in Boksburg for diagnostics where I was quoted R16000 as they told me that to resolve the issue the brake booster and brake master cylinder would need to be replaced. I went to Graaff Brakes in Boksburg for a second opinion and it turned out to be a hand brake switch connection issue which cost me R450 to fix. I would choose R450 over R16000 any day. My car now has no brake issues with the brake booster and brake master cylinder working fine. Thank you so much to Graaff Brakes in Boksburg for the skill and experience in resolving my issue as well as being all-round good guys and making me feel like resolving the issue was more important than it costing me an arm and a leg. Thanks again guys.

0 replies

Herotel

12 months ago

Disappointing Customer Query Process

I've submitted a query several times enquiring about the annual increase in my premium which was effective from July despite having reconnected my fibre in January. I've had no responses via email, telephone or WhatsApp.

0 replies

BASH

13 months ago

***

On the 25th of June I logged a return for sneakers I had purchased on Bash Online. After struggling with the virtual assistant online which claimed the sneakers were non-returnable items I proceeded to log a return telephonically to have the item collected at my work address. I received a message that the collection was scheduled for the 26th of June and that the item would be collected before 6pm on that day. In the morning of the 26th of June I received a message that the item could not be collected, however, no reason as to why was provided nor did I receive a phone call. I had to call in to check if my collection was still scheduled and was told that my collection was still scheduled for the 26th of June after which I received another message confirming the collection. At 16:45pm on the 26th of June I called in again to confirm collection of the item as the item hadn't been collected yet and again I was told that the item is still scheduled for collection by 6pm that day. I waited at work until 6pm and unfortunately the collection was not made nor was the collection made the following day and at no time was I notified of why my return was not collected. At the time of writing this review the collection has still not been honored by Bash Online. This, unfortunately, is not the first time I have experienced this with Bash and for that reason I won't be shopping at the Bash Online store again or any Bash store. The returns process is just too painful and inconvenient.

0 replies

Pathcare

18 months ago

***

On the 17th of April 2024 my niece, who is covered under my medical aid, did blood tests at Pathcare. The medical aid made a partial payment which I'm only finding out about now from a credit bureau that Pathcare handed me over to. Instead of Pathcare communicating with me last year to inform me of the outstanding amount and to offer me an opportunity to settle the outstanding amount they decided to hand me over to a credit bureau which will affect my credit score instead of simply communicating with me. Very disappointing.

4 replies

Evolve denim

20 months ago

Lack of Communication from Evolve Denim

I purchased an item on the 7th of December 2024 and never received it. On the 18th of December 2024 I sent an email asking for feedback, I was told that the item could not be delivered as it was found damaged. For some reason Evolve Denim didn't feel that updating me with this information, while waiting for 11 days, was important. They then further stated on their email that I should specify if I want a replacement or a refund. I specified that if they cannot provide me with the same item as a new replacement I would appreciate a refund...I've had no response from them the whole day. Their communication leaves a lot to be desired...

0 replies

Pharmacy Direct (Centurion)

24 months ago

***

I submitted a new prescription to Pharmacy Direct for a dependent of mine on my medical aid and called in, in order to get a delivery made to my dependent who is a type 1 diabetic. I found out that Pharmacy Direct had delivered the incorrect glucose test strips (they had delivered Accu-Check Instant instead of Contour Plus). I phoned in to get this corrected and Pharmacy Direct committed to sending the correct test strips but again they delivered the incorrect test strips (this time delivering Contour TS instead of Contour Plus). As my dependent had run out of glucose test strips for her condition, I then had to use my own money to buy her the correct test strips (the new test strips are still yet to arrive and I have to hope that they are correct this time around). I sent Pharmacy Direct an email expressing my disappointment and all I received in return was an email telling me that "Please be advised that the query was solved" without any explanation or apology of the financial inconvenience that I suffered and that the fact that my niece couldn't check her blood sugar levels due to delays in getting the correct test strips.

1 reply

Villa Mosaiko Guesthouse Kathu

24 months ago

Villa Mosaiko Guesthouse in Kathu, Northern Cape

Where do I start?...Ria and Willem are the absolute best. We were booked into Villa Mosaiko for a project we were supporting in at Kathu. This was the first time Ria and Willem had had guests staying for this period of time, which was about a month. Despite this challenge, they were able to attend to us with the utmost care and support with a consistent smile which warmed my heart. I felt like I was home and Ria and Willem were our "parents". The rooms and service are world class, and they were able to process our laundry as well which was a new process for them considering our lengthy stay but they did so with the utmost professionalism ensuring that this didn't affect us in our daily work as we were working long hours. I am not a food critic but in my plethora of business travels the food at Villa Mosaiko is the best I have had, the presentation of the food, the meticulous attention to detail. Ria made a consistent and admirable effort in cooking and preparing the food for us. I cannot forget the dessert, it was a pure life changing experience on its own. Anyone passing through Kathu for work, I urge you to book in at Villa Mosaiko. You won't regret it :-)

0 replies

Review Distribution

5 Star

4 (23.5%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

13 (76.5%)

Sindile T

Reviews

Disappointing Experience at PNP Customs Boksburg

Vuyi Cele assisted me with cancelling my account

Sanlam is Cruel and Callous

Thank you Graaff Brakes Boksburg

Disappointing Customer Query Process

***

***

Lack of Communication from Evolve Denim

***

Villa Mosaiko Guesthouse in Kathu, Northern Cape

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