ST
Sindile T
Active since Sep 2020
18
Reviews
0
Industries
Reviews
18 reviews2 months ago
Vuyi Cele assisted me with cancelling my account
Vuyi Cele assisted me with cancelling my account. She did make a valiant effort to retain me as a client but I have decided to pursue alternative insurance. She made the cancellation process painless and quick and I appreciate that.
53 replies
3 months ago
Sanlam is Cruel and Callous
Sanlam recently informed me that my mother's life insurance policy was cancelled due to failing to pay premiums for longer than 6 months. Initially my mother had missed two payments in December 2024 and January 2025 which, after a visit to the local Sanlam branch in Queenstown in the Eastern Cape and as advised by the Sanlam representative, I then made a payment to Sanlam to cover the two missed payments. What we were not informed of at the time is that the automatic debit order linked to my mother's account was cancelled and Sanlam stopped debiting the monthly premium which my mother, due to her old age (73) and medical condition (Diagnosed with Dementia), didn't pick up that Sanlam had stopped taking the premiums. If we had been told by the Sanlam representative, which that person failed to do, we could have resolved the debit order issue. Sanlam then claims that they had communicated several times to my mother with respect to the payments not being made manually to the point where they cancelled her life policy. Sanlam does not want to take accountability for the representative who misinformed us and don't have a care in the world to assist with resolving this issue despite of being told of my mother's age as she is a pensioner and her dementia medical condition. This issue could've been resolved if we had obtained correct information from our Sanlam visit to the local branch. After so any years of being a loyal Sanlam account holder Sanlam has displayed a considerable amount of carelessness and callousness. I had no idea that Sanlam could be this cruel despite such continued loyalty from my mother. I will end here, thank you.
224 replies
3 months ago
Thank you Graaff Brakes Boksburg
I've had an issue for several months where my hand brake light on my Renault Kwid would stay on despite having replaced my brake pads. I took the vehicle to Renault in Boksburg for diagnostics where I was quoted R16000 as they told me that to resolve the issue the brake booster and brake master cylinder would need to be replaced. I went to Graaff Brakes in Boksburg for a second opinion and it turned out to be a hand brake switch connection issue which cost me R450 to fix. I would choose R450 over R16000 any day. My car now has no brake issues with the brake booster and brake master cylinder working fine. Thank you so much to Graaff Brakes in Boksburg for the skill and experience in resolving my issue as well as being all-round good guys and making me feel like resolving the issue was more important than it costing me an arm and a leg. Thanks again guys.
0 replies
8 months ago
Disappointing Customer Query Process
I've submitted a query several times enquiring about the annual increase in my premium which was effective from July despite having reconnected my fibre in January. I've had no responses via email, telephone or WhatsApp.
0 replies
10 months ago
customerservices@tfg.co.za
On the 25th of June I logged a return for sneakers I had purchased on Bash Online. After struggling with the virtual assistant online which claimed the sneakers were non-returnable items I proceeded to log a return telephonically to have the item collected at my work address. I received a message that the collection was scheduled for the 26th of June and that the item would be collected before 6pm on that day. In the morning of the 26th of June I received a message that the item could not be collected, however, no reason as to why was provided nor did I receive a phone call. I had to call in to check if my collection was still scheduled and was told that my collection was still scheduled for the 26th of June after which I received another message confirming the collection. At 16:45pm on the 26th of June I called in again to confirm collection of the item as the item hadn't been collected yet and again I was told that the item is still scheduled for collection by 6pm that day. I waited at work until 6pm and unfortunately the collection was not made nor was the collection made the following day and at no time was I notified of why my return was not collected. At the time of writing this review the collection has still not been honored by Bash Online. This, unfortunately, is not the first time I have experienced this with Bash and for that reason I won't be shopping at the Bash Online store again or any Bash store. The returns process is just too painful and inconvenient.
0 replies
14 months ago
clients@pathcare.co.za
On the 17th of April 2024 my niece, who is covered under my medical aid, did blood tests at Pathcare. The medical aid made a partial payment which I'm only finding out about now from a credit bureau that Pathcare handed me over to. Instead of Pathcare communicating with me last year to inform me of the outstanding amount and to offer me an opportunity to settle the outstanding amount they decided to hand me over to a credit bureau which will affect my credit score instead of simply communicating with me. Very disappointing.
212 replies
16 months ago
Lack of Communication from Evolve Denim
I purchased an item on the 7th of December 2024 and never received it. On the 18th of December 2024 I sent an email asking for feedback, I was told that the item could not be delivered as it was found damaged. For some reason Evolve Denim didn't feel that updating me with this information, while waiting for 11 days, was important. They then further stated on their email that I should specify if I want a replacement or a refund. I specified that if they cannot provide me with the same item as a new replacement I would appreciate a refund...I've had no response from them the whole day. Their communication leaves a lot to be desired...
0 replies
20 months ago
care@pharmacydirect.co.za
I submitted a new prescription to Pharmacy Direct for a dependent of mine on my medical aid and called in, in order to get a delivery made to my dependent who is a type 1 diabetic. I found out that Pharmacy Direct had delivered the incorrect glucose test strips (they had delivered Accu-Check Instant instead of Contour Plus). I phoned in to get this corrected and Pharmacy Direct committed to sending the correct test strips but again they delivered the incorrect test strips (this time delivering Contour TS instead of Contour Plus). As my dependent had run out of glucose test strips for her condition, I then had to use my own money to buy her the correct test strips (the new test strips are still yet to arrive and I have to hope that they are correct this time around). I sent Pharmacy Direct an email expressing my disappointment and all I received in return was an email telling me that "Please be advised that the query was solved" without any explanation or apology of the financial inconvenience that I suffered and that the fact that my niece couldn't check her blood sugar levels due to delays in getting the correct test strips.
53 replies
20 months ago
Villa Mosaiko Guesthouse in Kathu, Northern Cape
Where do I start?...Ria and Willem are the absolute best. We were booked into Villa Mosaiko for a project we were supporting in at Kathu. This was the first time Ria and Willem had had guests staying for this period of time, which was about a month. Despite this challenge, they were able to attend to us with the utmost care and support with a consistent smile which warmed my heart. I felt like I was home and Ria and Willem were our "parents". The rooms and service are world class, and they were able to process our laundry as well which was a new process for them considering our lengthy stay but they did so with the utmost professionalism ensuring that this didn't affect us in our daily work as we were working long hours. I am not a food critic but in my plethora of business travels the food at Villa Mosaiko is the best I have had, the presentation of the food, the meticulous attention to detail. Ria made a consistent and admirable effort in cooking and preparing the food for us. I cannot forget the dessert, it was a pure life changing experience on its own. Anyone passing through Kathu for work, I urge you to book in at Villa Mosaiko. You won't regret it :-)
0 replies
22 months ago
PostNet East Rand Corner Over Charging
PostNet East Rand Corner delivered a parcel I had asked them to send directly to my home, to the PostNet branch in Queenstown and charged me a fee for delivering it straight to my home.
0 replies
Review Distribution
5 Star
4 (22.22222222222222%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
14 (77.77777777777777%)