No Service - Nothing Express about EWC Express

According to their track and trace the goods were despatched on the 12/01, and then returned to their depot the same day. Nothing on the 13th. I phoned on the 14/01 and was asked if they could deliver on the 15/01. Guess what, still nothing. THIS IS AN EXPRESS DELIVERY COMPANY. If you can't deliver goods get out of the business.