Ex10dor
2.3|4 reviews
FK
FRANCINA K
1 reviews | Active since Member
08 Dec 2020, 06:48
BAD CUSTOMER SERVICE & EMPTY PROMISES
The service providers are not professional at all, i contact them on the 25 November 2020 requesting a quotation of burglar bars and they sent me a quotation 26 November and we made a 70% payment on the 26 November 2020. And they said their lead up 7 to 10 working days. And if i start counting 7 to 10 working days will be on the 10 December 2020. So we thought installation will be between 11 or 14 December 2020 since when they work only during weekdays. Now they are saying their installation day will be between the 16th to the 18th December 2020. I mean it's a holidays and it's long weekend people are going away for December. they tell me that if i cant wait till those days they will have to install in January 2021. The lady is rude she doesn't even want to understand the urgency of this burglars to be installed before we go away for the holidays. I wont recommend them to anyone. Basically they take 7 to 15 days for installation. Worst part is i kept asking when will the installation be, i said the 10th right? she didn't respond if we knew it was going to take this long we wont have considered them.
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Replies (56)Ex10dor's replyOfficial
08 Dec 2020, 10:03We notice your complaint. The information you supply is incorrect. We have all the communication and recorded telephone calls regarding your dealings with us. We will install your product next week as arranged as per terms and conditions you are aware off. We are within the agreed timeframe.
Best regards,
Ex10dor's reply08 Dec 2020, 10:03
Official
We notice your complaint. The information you supply is incorrect. We have all the communication and recorded telephone calls regarding your dealings with us. We will install your product next week as arranged as per terms and conditions you are aware off. We are within the agreed timeframe.
Best regards,