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Ex10dor
Claimed Business
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Performance(last 12 months):
Ranked In Security
#8NPS Score
0Unlikely
Ranking
#8
in Security
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceFK
FRANCINA K
1 reviews | Active since Jan 2020
8 Dec 2020, 06:48
BAD CUSTOMER SERVICE & EMPTY PROMISES
The service providers are not professional at all, i contact them on the 25 November 2020 requesting a quotation of burglar bars and they sent me a quotation 26 November and we made a 70% payment on the 26 November 2020. And they said their lead up 7 to 10 working days. And if i start counting 7 to 10 working days will be on the 10 December 2020. So we thought installation will be between 11 or 14 December 2020 since when they work only during weekdays. Now they are saying their installation day will be between the 16th to the 18th December 2020. I mean it's a holidays and it's long weekend people are going away for December. they tell me that if i cant wait till those days they will have to install in January 2021. The lady is rude she doesn't even want to understand the urgency of this burglars to be installed before we go away for the holidays. I wont recommend them to anyone. Basically they take 7 to 15 days for installation. Worst part is i kept asking when will the installation be, i said the 10th right? she didn't respond if we knew it was going to take this long we wont have considered them.
Helpful (0)
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FRANCINA K
1 reviews | Active since Jan 2020
8 Dec 2020, 06:48
BAD CUSTOMER SERVICE & EMPTY PROMISES
The service providers are not professional at all, i contact them on the 25 November 2020 requesting a quotation of burglar bars and they sent me a quotation 26 November and we made a 70% payment on the 26 November 2020. And they said their lead up 7 to 10 working days. And if i start counting 7 to 10 working days will be on the 10 December 2020. So we thought installation will be between 11 or 14 December 2020 since when they work only during weekdays. Now they are saying their installation day will be between the 16th to the 18th December 2020. I mean it's a holidays and it's long weekend people are going away for December. they tell me that if i cant wait till those days they will have to install in January 2021. The lady is rude she doesn't even want to understand the urgency of this burglars to be installed before we go away for the holidays. I wont recommend them to anyone. Basically they take 7 to 15 days for installation. Worst part is i kept asking when will the installation be, i said the 10th right? she didn't respond if we knew it was going to take this long we wont have considered them.
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simon N
1 reviews | Active since Jan 2020
19 Jun 2019, 10:39
Shifting installation dates for work already paid for by the customer .
All I can say is dont pay the full amount for work done by this company they make use of third parties to quote and install , initially they will promise you everything can be done the way you require only to find that they are unable to deliver what they say because their consultants in other areas are unavailable to do the work already agreed upon , I paid this company in full trusting the person I spoke to after seeing an ad on FB , once paid I must shift the installation dates to suit them , apparently their installer is away for the weekend and now all of a sudden actually doesn't work on Saturdays , You will have to phone them to make sure they do as agreed , no wonder they have a condition of sale that protects them from this type of unscrupulous business practice . They actually stipulate that no agreements or promises made outside the contract of sale eg dates of installation are binding on them - this is what happens when you support local business , atleast with retention of a portion of the monies the buyer has an amount of leverage , but with paying it all over to them you also sign over any rights as a consumer to professional service .
Helpful (0)
|Replies (0)sN
simon N
1 reviews | Active since Jan 2020
19 Jun 2019, 10:39
Shifting installation dates for work already paid for by the customer .
All I can say is dont pay the full amount for work done by this company they make use of third parties to quote and install , initially they will promise you everything can be done the way you require only to find that they are unable to deliver what they say because their consultants in other areas are unavailable to do the work already agreed upon , I paid this company in full trusting the person I spoke to after seeing an ad on FB , once paid I must shift the installation dates to suit them , apparently their installer is away for the weekend and now all of a sudden actually doesn't work on Saturdays , You will have to phone them to make sure they do as agreed , no wonder they have a condition of sale that protects them from this type of unscrupulous business practice . They actually stipulate that no agreements or promises made outside the contract of sale eg dates of installation are binding on them - this is what happens when you support local business , atleast with retention of a portion of the monies the buyer has an amount of leverage , but with paying it all over to them you also sign over any rights as a consumer to professional service .
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Replies (0)NN
Nats N
1 reviews | Active since Jan 2020
25 May 2016, 08:18
Excellent product and service
<p>We would like to extend our satisfaction with the service we received from Ex10dor. </p> <p> </p> <p>We required a security gate to be installed and phoned the number on your mobile advertising board. The lady receiving the call was very friendly and gave us excellent telephone service. Within short notice ex10dor gave us a quotation and upon accepting the quote, installed the security gate within 5 working days.</p> <p> </p> <p>The installation was done in a professional and neat manner and carried out to our expections. The installation team were professional and friendly and their service courteous and well-mannered. We will certainly recommend ex10dor to anybody who require security solutions.</p> <p> </p> <p>Congratulations on such a professional company.</p>
Helpful (0)
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Nats N
1 reviews | Active since Jan 2020
25 May 2016, 08:18
Excellent product and service
<p>We would like to extend our satisfaction with the service we received from Ex10dor. </p> <p> </p> <p>We required a security gate to be installed and phoned the number on your mobile advertising board. The lady receiving the call was very friendly and gave us excellent telephone service. Within short notice ex10dor gave us a quotation and upon accepting the quote, installed the security gate within 5 working days.</p> <p> </p> <p>The installation was done in a professional and neat manner and carried out to our expections. The installation team were professional and friendly and their service courteous and well-mannered. We will certainly recommend ex10dor to anybody who require security solutions.</p> <p> </p> <p>Congratulations on such a professional company.</p>
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JOHAN H
1 reviews | Active since Jan 2020
24 Nov 2015, 20:16
ONCE AGAIN THE CUSTOMER IS WRONG
I WAS INFORMED VIA EMAIL THAT A GATE I HAD TO PAY IN ADVANCE WILL PROBABLY BE INSTALLED ON A CERTAIN DATE. CONFIRMATION WOULD BE DONE BY EMAIL. ON THE DATE OF THIS PROBABLE INSTALLATION, I PHONED TO ENQUIRE ABOUT THE TIME OF INSTALLATION ( NO EMAIL WAS RECEIVED INFORMING ME THAT THIS WILL NOT BE ON THIS DAY OR ANOTHER DAY SPECIFIED ) I WAS ACCUSED OF NOT READING MY EMAIL PROPERLY BEING IMPATIENT AND RUDE TO A COLLEAGUE EARLIER THAT DAY. SHE KEPT ON RAMBLING, INTERRUPTING ME AND REFUSED TO UNDERSTAND MY POINT AND DROPPED THE PHONE IN MY EAR. I ALREADY RE ARRANGED MY SCHEDULE AS I WAS UNDER THE IMPRESSION BY NOT RECEIVING AN EMAIL CONTRADICTING THE PROBABLE DATE OF INSTALLATION ON THIS DATE. I STRONGLY ADVISE ALL POSSIBLE CLIENTS NEVER TO DO BUSINESS WITH ANY MANUFACTURER/SUPPLIER OF GOODS THAT CANNOT CONFIRM AN EXACT DATE OF SERVICE. THE RESPONSE OF HELEN WHEN ASKING HER WHAT DATE THEY CAN INSTALL WAS A SURPRISE TO ME - ANOTHER MAYBE/PROBABLY TOMORROW OR BY THE END OF THE WEEK, BUT STILL NOTHING DEFINITE
Helpful (0)
|Replies (0)JH
JOHAN H
1 reviews | Active since Jan 2020
24 Nov 2015, 20:16
ONCE AGAIN THE CUSTOMER IS WRONG
I WAS INFORMED VIA EMAIL THAT A GATE I HAD TO PAY IN ADVANCE WILL PROBABLY BE INSTALLED ON A CERTAIN DATE. CONFIRMATION WOULD BE DONE BY EMAIL. ON THE DATE OF THIS PROBABLE INSTALLATION, I PHONED TO ENQUIRE ABOUT THE TIME OF INSTALLATION ( NO EMAIL WAS RECEIVED INFORMING ME THAT THIS WILL NOT BE ON THIS DAY OR ANOTHER DAY SPECIFIED ) I WAS ACCUSED OF NOT READING MY EMAIL PROPERLY BEING IMPATIENT AND RUDE TO A COLLEAGUE EARLIER THAT DAY. SHE KEPT ON RAMBLING, INTERRUPTING ME AND REFUSED TO UNDERSTAND MY POINT AND DROPPED THE PHONE IN MY EAR. I ALREADY RE ARRANGED MY SCHEDULE AS I WAS UNDER THE IMPRESSION BY NOT RECEIVING AN EMAIL CONTRADICTING THE PROBABLE DATE OF INSTALLATION ON THIS DATE. I STRONGLY ADVISE ALL POSSIBLE CLIENTS NEVER TO DO BUSINESS WITH ANY MANUFACTURER/SUPPLIER OF GOODS THAT CANNOT CONFIRM AN EXACT DATE OF SERVICE. THE RESPONSE OF HELEN WHEN ASKING HER WHAT DATE THEY CAN INSTALL WAS A SURPRISE TO ME - ANOTHER MAYBE/PROBABLY TOMORROW OR BY THE END OF THE WEEK, BUT STILL NOTHING DEFINITE
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