EXANTEN - PATHETIC COMPANY

I am truly disgusted by the service and manner in which I have been spoken to by the person who on the website is the Manager at Exanten - Estie Steenkamp. It is about two months now and I have ordered canvases from Groupon which I paid for delivery costs for each item/canvas. I purchased many canvases and the entire order was not delivered. I have called numerous times and emailed, I would be lucky if I got a reply after every 3/4 emails sent. The same song was sang that they would get back to me, NOTHING!! I called again last week and Estie confirmed with me and Adele that the canvas that was never delivered to me was being reprinted and will be delivered to me by Friday last week. I never received anything to date, Today I receive an email stating that there is some random picture attached to the email from the delivery company which is of no relevance as it looks like it is boxes at a depot. Estie states these were delivered to me. I called her and she was rude and arrogant and stated I received them and she is investigatiing. She promised to call me today and I never received a call. I advised that I will have to escalate should I get no joy and she said go ahead. Pathetic!!